Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wes Ferguson

Lincoln,NE

Summary

  • Dynamic and detail-oriented professional with a proven track record at Buckle, excelling in guest relations and customer satisfaction. Known for high energy and effective communication, I consistently met service expectations while maintaining professionalism.
  • I also have successful back ground in the sport of Track and Field, where I was a 5x National Champion at the 800 meter distance at the NCAA Division 2 level. I also recently placed 3rd at the USATF Indoor Championships where I was one spot shy of qualifying for the World Championship meet.

Overview

10
10
years of professional experience

Work History

Guest Service Representative

Buckle
09.2024 - 05.2025
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Upheld hotel policies and procedures by providing high level of customer service.

Online Personal Shopper

HyVee Foods
09.2023 - 12.2023
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Lifeguard

Fremont Parks and Recreation
05.2015 - 08.2022
  • Monitored safety of guests in and around swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Science - Sports Management

University of Nebraska At Kearney
Kearney, NE
05-2024

Skills

  • Detail-oriented
  • Flexible schedule
  • Patient
  • Easy to communicate with
  • Appreciates constructive criticism
  • High energy
  • Fit and Healthy

Timeline

Guest Service Representative

Buckle
09.2024 - 05.2025

Online Personal Shopper

HyVee Foods
09.2023 - 12.2023

Lifeguard

Fremont Parks and Recreation
05.2015 - 08.2022

Bachelor of Science - Sports Management

University of Nebraska At Kearney

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