Nicole McCue
Edgemoor
Summary
Knowledgeable Customer Service Representative with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Guarda World/Best Crowd Management
Charlotte, NC
03.2025 - Current
- Delivered exceptional customer service and support in high-pressure environments.
- Resolved guest inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Managed ticket and event information, enhancing the guest experience.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Guest Service Representative
Speedway Motorsports
Charlotte, NC
10.2020 - Current
- Handle customer inquiries and complaints, providing accurate information.
- Greet and welcome VIPs, teams, owners, and drivers during events.
- Provide detailed information on ticketing, concessions, security, parking, and event logistics.
- Maintain full knowledge of Speedway events and weekend schedules.
Unit ID Associate
Ross Distribution Center
Fort Mill, SC
12.2020 - 07.2024
- Demonstrated strong responsibility and self-motivation.
- Worked effectively independently and in teams.
- Quickly adapted to new procedures and workflows.
- Assisted with daily operations ensuring accuracy and productivity.
Call Center Representative
TalentBridgeUSA (Placed at LPL)
Fort Mill, SC
11.2017 - 03.2020
- Managed high-volume customer interactions, ensuring prompt and effective resolution of inquiries.
- Provided exceptional customer service support, enhancing client satisfaction and loyalty.
- Utilized CRM software to document customer interactions and track issue resolution progress.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Residential Mortgage Loan Officer
Various Banks & Lending Companies
Toledo, OH
06.2000 - 10.2017
- Built strong relationships with borrowers throughout loan processing.
- Educated first-time homebuyers on mortgage options.
- Managed a loan pipeline and met strict deadlines.
- Ensured clients received timely updates and communication.
- Evaluated borrower financial profiles to determine loan eligibility and risk assessment.
- Provided expert guidance on mortgage products tailored to client needs and financial situations.
Education
Bachelor of Science - Real Estate Courses;
Stautzenberger College
Toledo, OHBachelor of Arts - Interdisciplinary Studies
Lourdes University
Sylvania, OH06-2013
Skills
- Customer Service
- Complaint Resolution
- Guest Accommodations
- Financial Transactions
- Mortgage Lending Knowledge
- Computer & Data Entry Proficiency
- Detail-Oriented
- Critical Thinking
- Product Sales
- Guest Orientation
- Detail-oriented
Accomplishments
- Achieved top production honors in Unit ID and Sorting.
- Promoted to trainer at Ross for exceptional accuracy and leadership.
- Election Presiding Judge, Lucas County Board of Elections (2013–2017).
- Assisted disabled students academically at Lourdes University and University of Toledo.
Certification
- Accident & Life Insurance Sales: OH, SC, NC
- NMLS #968130 — Ohio & NC
Honors & Activities
Dean’s List (2011–2013), Alpha Psi Omega Honors Fraternity, Drama Society & Mascot Team Member, Drama Society Club Vice President (2012), GPA: 3.8
Timeline
Guest Service Representative
Guarda World/Best Crowd Management
03.2025 - Current
Unit ID Associate
Ross Distribution Center
12.2020 - 07.2024
Guest Service Representative
Speedway Motorsports
10.2020 - Current
Call Center Representative
TalentBridgeUSA (Placed at LPL)
11.2017 - 03.2020
Residential Mortgage Loan Officer
Various Banks & Lending Companies
06.2000 - 10.2017
Bachelor of Science - Real Estate Courses;
Stautzenberger College
Bachelor of Arts - Interdisciplinary Studies
Lourdes University