Wes Sullivan

Work History

Sales Manager + (MIT)

Rent A Center Warehouse & Retail Store

Charleston, SC

02.2023 - Current

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Maintained professional network of potential clients and business opportunities.
Achieved company growth and brand development through market expansion and sales.
Analyzed business and sales targets using critical problem-solving skills.
Established new accounts and serviced existing accounts maintaining professional relationships.
Prospected for new business using databases and other strategies to generate sales.
Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Licensed Insurance Sales Agent

Kevin Shealy Allstate

Charleston, SC

09.2022 - 02.2023

Responded to inquiries and explained product features and service advantages to potential customers.
Upsold products to policyholders and potential new clients.
Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
Rewrote and reinstated insurance policies, following underwriting and business rules.
Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Pursued continued professional development through insurance workshops, course and webinars.
Explained coverage options to potential policyholders, answering questions or concerns.
Developed appropriate quotes based on risk information.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Sought out new clients and developed clientele by networking to find new customers.

Property Manager

Storage Asset Management

Charleston, SC

02.2022 - 09.2023

Managed client marketing strategies and product promotion campaigns.
Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Oversaw budgeting process for assigned properties.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Monitored and documented delinquencies and other forms of income.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Prepared and submitted reports to supervisor.
Inspected properties regularly to identify deficiencies and schedule repairs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Strengthened product branding initiatives and coordinated effective marketing campaigns.

Site Manager

ExtraSpace

Quincy, MA

06.2020 - 01.2022

Key carrier for site responsible for opening and close as well as any emergency calls.
Responsible for cleaning, minor maintenance, and curb appeal of site.
Complied with operational standards and OSHA regulations.
Maintained safe operating compliance and verified that operations met best practice standards.
Coordinated schedules of vendors and service providers to handle quarterly contracts and repair
Tracked monthly sales to generate reports for business development planning.
Monitored spending to ensure that expenses are consistent with approved budgets.
Reviewed profit and loss statements and metrics to identify trends and opportunities.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Responded to in-person and online customers to improve company customer service ratings.
Generated reports on KPIs to track and improve key metrics.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Handled resident complaints and expedited maintenance requests.
Reviewed and interpreted vendor contracts to enforce requirements.
Employed sales techniques to boost sales and services.
Prepared and submitted reports to supervisor.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Collected payment by processing credit card transactions.
Monitored and documented delinquencies and other forms of income.
Answered telephones to assist customers and resolve issues.
Updated and maintained rental agreement files and documents.
Educated clients on lease and rental agreements.

General Manager

CubeSmart

East Boston, MA

07.2017 - 06.2020

Trained newly hired top talent to fill key positions and maximize productivity.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached staff on strategies to enhance performance and improve customer relations.
Coordinated extensive planning, development of project milestones, and budget for complex contracts.
Managed over 1200 customers often revolving.

Property Manager

Public Storage

Weymouth, MA

04.2012 - 06.2017

Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Educated clients on lease and rental agreements.
Monitored and documented delinquencies and other forms of income.
Collected payment by processing credit card transactions.
Prepared and submitted reports to supervisor.
Employed sales techniques to boost sales and services.

Tool Rental Manager

Home Depot

Quincy, MA

12.2008 - 08.2011

Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Collected payment by processing credit card transactions.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Oversaw maintenance, appearance and performance of company vehicles.
Employed sales techniques to boost sales and services.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Coached staff on strategies to enhance performance and improve customer relations.
Cross-trained in every store role to maximize operational knowledge.
Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
Scheduled staff for optimal coverage to meet challenging daily production objectives.
Confirmed adherence to safety protocols by team members and followed strict measures to avoid accidents and injuries.
Used power and hand tools to assemble and align component parts.

Summary

Overview

Work History

Sales Manager + (MIT)

Licensed Insurance Sales Agent

Property Manager

Site Manager

General Manager

Property Manager

Tool Rental Manager

Education

High School Diploma -

Skills

Timeline

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