Wesley Baker
Riverview,FL
Summary
I am an outgoing, highly motivated, and reliable individual who is going to bring the knowledge of business and the experience of high-volume luxury hospitality to create a lasting connection with clients.
Overview
18
18
years of professional experience
Work History
Director of Operations
Beachside Management- Tivoli By The Sea
02.2025 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Implement new rental program while working within HOA guidelines, creating great experiences for guests to generate return business,
- Manage 21 Rental Units within building
Front Office Manager / Human Resources
Beachside Management
07.2021 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Personal Lines Account Manager
AI Purmort Insurance
05.2019 - 07.2021
- Managing relationships with clients and insurance carriers.
- Providing advice to client on risk within portfolio and how to mitigate potential losses.
Auto Liability Claims Adjuster
GEICO
05.2017 - 04.2019
- Resolve liability for comparative negligence auto losses.
- Review for coverage and serve as point of contact for post loss claim resolution.
Payroll Administrator
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
- Schedule employee hours, assign pay codes and process payroll.
- Schedule officers to meet the needs of event planners and commercial groups.
Front Desk Associate
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
- Process arrivals and departures, including all necessary payments.
- Communicate with all hotel departments to ensure guest needs are met.
Loss Prevention Officer
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
- Insure internal and external guest safety, crisis management and coordinate loss prevention team members across entire property.
Recreation Team
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
Office Administrator
J. Wayne Reitz Union Business Office
07.2007 - 12.2011
- Payment processing, accounting, profit-loss analysis
Education
Bachelor of Arts - Anthropology
University of Florida
Gainesville, FL12.2011
Skills
- Bilingual (Spanish)
- Proficient in Microsoft Office Suite
- Customer Service (>10 years)
- Critical Thinking
- Leadership Skills
- Highly Organized
- Great Communication Skills
- Time Management
- Operational efficiency
- Strategic planning and execution
Awards
Geico: Bronze Chairman’s Club, JW Marriott and Ritz-Carlton: Marriott Spirit to Serve Award, Five Diamond of the Year Nominee, Five Diamond of the 3rd Quarter Recipient, Five Star of the 3rd Quarter Nominee, Five Diamond of the 1st Quarter Nominee, J Wayne Reitz Union Business Office: Best Attitude Award
Timeline
Director of Operations
Beachside Management- Tivoli By The Sea
02.2025 - Current
Front Office Manager / Human Resources
Beachside Management
07.2021 - Current
Personal Lines Account Manager
AI Purmort Insurance
05.2019 - 07.2021
Auto Liability Claims Adjuster
GEICO
05.2017 - 04.2019
Payroll Administrator
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
Front Desk Associate
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
Loss Prevention Officer
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
Recreation Team
JW Marriott and Ritz-Carlton, Grande Lakes
05.2013 - 05.2017
Office Administrator
J. Wayne Reitz Union Business Office
07.2007 - 12.2011
Bachelor of Arts - Anthropology
University of Florida
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