Wesley Chambers
Lebanon,IL
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and teamwork. Skilled in developing merchandising strategies that enhance product visibility and drive sales. Recognized for problem-solving abilities and efficient inventory management, contributing to improved store performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
Home Depot
04.2019 - Current
- Assisted customers in locating products and provided excellent service to enhance shopping experience.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Operated cash register efficiently, handling transactions accurately and ensuring customer satisfaction.
- Collaborated with team members to restock shelves promptly and maintain inventory levels.
- Educated customers on product features, benefits, and promotions to drive sales engagement.
- Executed store merchandising strategies according to corporate guidelines for optimal presentation.
- Supported loss prevention efforts by monitoring store activity and maintaining awareness of surroundings.
- Participated in training new associates on operational procedures and customer service practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Merchandising Lead
Home Depot
04.2019 - Current
- Developed merchandising strategies to optimize product placement and enhance customer experience.
- Led cross-functional teams to execute promotional campaigns, increasing product visibility and sales.
- Analyzed market trends to inform inventory decisions and streamline product assortments.
- Collaborated with vendors to negotiate pricing and improve supply chain efficiency.
- Trained and mentored staff on merchandising standards and best practices for visual displays.
- Implemented data-driven approaches to monitor sales performance and adjust merchandising tactics accordingly.
- Established processes for tracking inventory levels, reducing stock discrepancies, and improving turnover rates.
- Fostered relationships with store management to align merchandising goals with overall business objectives.
- Contributed to storewide sales goals by supporting other departments during high-traffic periods or staff shortages when necessary.
- Collaborated with store management to develop effective marketing strategies, driving foot traffic and revenue growth.
- Maximized sell-through rates by executing timely markdowns on slow-moving items before peak selling periods.
- Safely operated all manner of lift equipment including sit down forklift, reach truck, order picker, electric and manual pallet jacks, and assisted in the training of others for lift equipment certification.
- Worked across every department in the store including but not limited to; Hardware, Lawn & Garden, Electrical, Plumbing, Paint, Lumber, Kitchen & Bath, Flooring, Receiving, and Special Services Desk.
Overnight Stocker
Walmart
05.2015 - 08.2018
- Stocked shelves efficiently to maintain organized displays and enhance product visibility.
- Assisted with inventory management, ensuring accurate product counts and timely replenishment.
- Operated equipment such as pallet jacks and forklifts to facilitate stock movement across the sales floor.
- Collaborated with team members to achieve nightly stocking goals and promote a cohesive work environment.
- Monitored product expiration dates, removing outdated items to ensure quality compliance on the sales floor.
- Implemented safety protocols during stocking procedures to minimize risks and promote a secure workspace.
- Adapted quickly to changing priorities, maintaining productivity levels during peak hours of operation.
- Trained new staff on stocking procedures and best practices for efficient workflow execution.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Education
High School Diploma -
Lebanon High School
LebanonSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Home Depot
04.2019 - Current
Merchandising Lead
Home Depot
04.2019 - Current
Overnight Stocker
Walmart
05.2015 - 08.2018
High School Diploma -
Lebanon High School