Wesley DuBois
Holt,MI
Summary
Accomplished Manager with a proven track record at Arby's Restaurant, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective staff training and development. Demonstrates exceptional time management and verbal communication skills, ensuring high-quality service delivery and positive customer relations.
Overview
3
3
years of professional experience
Work History
Manager
Arbys Resturant
04.2024 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Member
McDonalds
02.2022 - 01.2023
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Health And Exercise Science
Spring Arbor University
Spring Arbor, MI05.2028
High School Diploma -
Holt HighSchool
Holt, MI06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Manager
Arbys Resturant
04.2024 - Current
Team Member
McDonalds
02.2022 - 01.2023
Health And Exercise Science
Spring Arbor University
High School Diploma -
Holt HighSchool
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