Wesley Hendrix
Morganton,NC
Summary
Dedicated and experienced paraprofessional with proven success and skills for the care of youth and teenagers. Looking for an opportunity to apply my passion and professional experience to drive positive change in my community.
Overview
22
22
years of professional experience
Work History
Teen Court Coordinator
The Conflict Resolution Center
11.2024 - Current
- Entered data, generated reports, and produced tracking documents for clients served.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment for staff and clients.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed for youth clients.
- Gathered and organized materials to support operations to deal with youth clients.
- Coordinate teen court appointments for parents and youth.
Senior Pastor
Mount Zion Missionary Baptist Church
03.2022 - Current
- Provided pastoral care and counseling to individuals and families in times of need
- Leading a congregation of 150+ members in weekly worship services, Bible studies, and outreach ministries
- Developed and implemented strategic plans for growth and discipleship within the church
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Collaborated with staff and volunteers to organize and execute special events and community service projects
- Preached sermons that were both engaging and biblically sound, connecting with diverse audiences
- Served as a 1 to 1 Mentor for a youth mentoring program, providing guidance and support to teenagers in need
Community Service Officer
Burke County Public Schools
01.2023 - 06.2023
- Implemented behavioral interventions as needed while working closely with guidance counselors to address individual student concerns.
- Participated in professional development opportunities to stay current on best practices in education support.
- Fostered strong relationships among faculty members by actively participating in staff meetings and contributing to collaborative projects.
- Aided teachers in creating differentiated instruction materials, ensuring all students'' needs were met.
- Maintained confidentiality when handling sensitive information related to student records or personnel matters.
- Assisted teachers in designing effective lesson plans that catered to diverse learning styles.
Autopsy Technician/Surgical Scheduler
Duke University Hospital
10.2019 - 10.2022
- 3 years of experience as a medical laboratory technician in a busy hospital setting
- Proficient in processing and analyzing tissue samples for pathology reports
- Strong attention to detail and ability to follow strict protocols and procedures
- 2 years of experience as a surgical scheduler, coordinating and managing surgical schedules for multiple physicians
- Excellent organizational and time management skills, ensuring smooth operation of surgical department
- Knowledge of medical terminology and scheduling software
- Excellent communication and interpersonal skills to liaise with medical staff, patients, and families
- Skilled in operating various laboratory equipment and technology
Minister of Music
Mt. Zion AME Church
10.2011 - 03.2022
- Led worship services and directed music programs for a church congregation
- Organized and conducted choir rehearsals for weekly performances
- Collaborated with musicians and vocalists to create music selections for services
- Managed and maintained musical equipment and instruments for performances
- Taught music theory and vocal techniques to members of the church choir
- Planned and coordinated special music events and concerts for the congregation
- Worked closely with the pastor to integrate music into the overall church ministry
- Developed and implemented a music program that catered to a diverse congregation
Owner/Operator, Customer Service
Hendrix Transport Service
04.2005 - 12.2016
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Transport of the deceased to various funeral homes throughout the USA
Therapeutic Foster Parent
Triad Treatment Homes
03.2003 - 06.2016
- Provided direct care and support to children in the foster care system
- Developed and implemented individualized treatment plans based on the needs of each child
- Collaborated with social workers, therapists, and other professionals to ensure the wellbeing of the children
- Maintained accurate and up-to-date documentation on each child's progress and development
- Participated in team meetings and case reviews to discuss the children's needs and progress
Patient Services Representative
Computer Credit, Inc.
03.2009 - 07.2011
- Processed insurance claims and verified patient eligibility for services
- Provided exceptional customer service in a healthcare setting to enhance patient satisfaction
- Collaborated with medical staff to ensure accurate documentation and billing procedures
- Maintained patient records in compliance with privacy regulations and organizational policies
Inside Sales
Alderwoods Group
11.2006 - 03.2009
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Customer Service Representative, Trainer
Sears Holdings
06.2003 - 11.2006
- Managed customer inquiries and concerns through phone and email communication
- Resolved customer complaints and issues in a timely and professional manner
- Utilized CRM software to track customer interactions and maintain accurate records
- Collaborated with cross-functional teams to improve customer satisfaction and retention
- Trained colleagues on effective communication techniques and conflict resolution strategies
Education
Associate in arts -
Davie Community College
Thomasville, NC01.2023
EMT -
Forsyth Technical Community College
Winston-Salem, NC01.2022
High School Diploma -
Freedom High School
Morganton, NC01.1999
Skills
- Typing 35/40 wpm
- Microsoft
- Excel
- PowerPoint
- Multi-tasking
- Listening skills
- CPR / First Aid
- Crisis Intervention Training
- Daily progress notes
- Schedule coordination
- Discretion and confidentiality
- MS office
Personal Information
Date of Birth: 03/02/81
Ethnicity
African-American
The National Society of Leadership and Success
Inducted in 2023
Timeline
Teen Court Coordinator
The Conflict Resolution Center
11.2024 - Current
Community Service Officer
Burke County Public Schools
01.2023 - 06.2023
Senior Pastor
Mount Zion Missionary Baptist Church
03.2022 - Current
Autopsy Technician/Surgical Scheduler
Duke University Hospital
10.2019 - 10.2022
Minister of Music
Mt. Zion AME Church
10.2011 - 03.2022
Patient Services Representative
Computer Credit, Inc.
03.2009 - 07.2011
Inside Sales
Alderwoods Group
11.2006 - 03.2009
Owner/Operator, Customer Service
Hendrix Transport Service
04.2005 - 12.2016
Customer Service Representative, Trainer
Sears Holdings
06.2003 - 11.2006
Therapeutic Foster Parent
Triad Treatment Homes
03.2003 - 06.2016
EMT -
Forsyth Technical Community College
High School Diploma -
Freedom High School
Associate in arts -
Davie Community College
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