Wesley Little
Shawnee,OK
Summary
Accomplished professional with a proven track record, enhancing customer satisfaction and boosting sales through expert customer service and conflict resolution. Skilled in CNC operations and product installations, demonstrating exceptional teamwork, problem-solving, and time management abilities. Achieved significant results in high-stress environments by prioritizing safety and quality standards.
Overview
11
11
years of professional experience
Work History
Sales Associate
Group 1
Oklahoma City, OK
02.2019 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
David Stanley Ford
Midwest City, OK
04.2018 - 02.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Installer
Quality Hitch LLC
Tulsa, OK
01.2015 - 03.2018
- Enhanced customer satisfaction by providing timely and accurate installations.
- Installed complete systems at new residential and business construction sites.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
CNC Machine Operator
DGP Inc.
Tulsa, OK
03.2014 - 01.2015
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Moved finished work to correct staging area for disposition.
Education
Highschool Deploma -
Lincoln Christian Schools
Tulsa, OK05.2015
Skills
Customer Service
Teamwork and Collaboration
Time Management
Multi-tasking strength
Reliable and punctual
Conflict Resolution
Complex Problem-Solving
Timeline
Sales Associate
Group 1
02.2019 - Current
Sales Associate
David Stanley Ford
04.2018 - 02.2019
Installer
Quality Hitch LLC
01.2015 - 03.2018
CNC Machine Operator
DGP Inc.
03.2014 - 01.2015
Highschool Deploma -
Lincoln Christian Schools