Wesley Pearson
Richmond,VA
Summary
Hardworking and reliable Individual with strong ability in communications and Management skills. Offering critical thinking, loyalty and willingness to expand. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
General Manager
Commonwealth Vector (Mosquito and Pest Authority)
Richmond, VA
02.2023 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
Pest Control Service Technician
American Pest
Richmond, VA
02.2023 - 02.2023
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Conducted interior and exterior pest control services to alleviate mice and insects.
- Identified most effective chemicals and treatments for use against specific pests.
- Inspected building perimeters to determine pest point of entry.
- Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Established professional relationships with customers to identify and solve pest problems.
- Applied pesticides and other control strategies to manage pests.
- Maintained knowledge and adhered to state rules and regulations.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Identified infestations and isolated sources with physical inspections of premises.
Field Manager
Commonwealth Vector (Mosquito Authority)
Richmond, VA
02.2017 - 02.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to EPA and OSHA requirements.
- Small Fast Building company. Over saw all operations pertaining to field and service.
Retail Lead
Sprint
Richmond, VA
01.2006 - 02.2009
- Assisted customers with product selection, pricing and availability inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed opening and closing procedures of the store, including cash handling.
- Performed inventory management duties such as stocking shelves and placing orders for new merchandise.
- Trained and supervised sales associates on customer service standards and operational procedures.
- Organized promotional campaigns to drive traffic into the store.
- Resolved customer complaints in a professional manner.
- Coached other employees in customer service strategies and successful selling techniques.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
GED -
Hampton High School
02.1998
Skills
- Supervision and training
- Performance improvements
- Policy/program development
- Training and coaching
- Customer experiences
- Troubleshooting expertise
- Schedule management
- Communication skills
Timeline
General Manager
Commonwealth Vector (Mosquito and Pest Authority)
02.2023 - Current
Pest Control Service Technician
American Pest
02.2023 - 02.2023
Field Manager
Commonwealth Vector (Mosquito Authority)
02.2017 - 02.2020
Retail Lead
Sprint
01.2006 - 02.2009
GED -
Hampton High School
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