Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Wesley Polidore

Titusville,FL

Summary

Dynamic customer support specialist with a proven track record at Best Buy, excelling in problem-solving and CRM software. Enhanced customer satisfaction through effective complaint handling and timely deliveries. Collaborated with teams to streamline operations, achieving a 95% on-time delivery rate. Adept at fostering strong customer relationships and ensuring seamless service experiences.

Work History

Customer Support Specialist

Best Buy
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.

Driver, Warehouse Orders

Amazon Prime Products
2021 - 2023
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.

Security Officer

Allied Universal Security Services
2018 - 2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

Security Specialist of Applied Science - Cyber Security

Red Rocks Community College
Denver, CO
05.2018

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Live chat support
  • Ticket management
  • Product knowledge
  • Customer response
  • Customer service

Affiliations

Ceo of odf.usa pro drift team/motorsport ,odesa ukraine wounded soldiers sponsorship ,and driftcon usa sponsorship

Timeline

Customer Support Specialist

Best Buy

Driver, Warehouse Orders

Amazon Prime Products
2021 - 2023

Security Officer

Allied Universal Security Services
2018 - 2020

Security Specialist of Applied Science - Cyber Security

Red Rocks Community College

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