Westley Ocampo
Antelope,CA
Summary
Proven to excel in high-volume dining environments, I leveraged my strong work ethic and exceptional customer service skills at Bj's Restaurant And Brewhouse. My ability to enhance guest engagement and ensure order accuracy contributed to a noticeable improvement in customer satisfaction. Skilled in cash handling and suggestive selling, I consistently met the fast-paced demands of the restaurant industry.
Overview
12
12
years of professional experience
Work History
Server
Bj's Restaurant And Brewhouse
01.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Takeout
Bj's Restaurant And Brewhouse
01.2016 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server Assistant
Bj's Restaurant And Brewhouse
01.2014 - 01.2016
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
Dishwasher
Bj's Restaurant And Brewhouse
06.2013 - 01.2014
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Education
High School Diploma -
Natomas High School
Sacramento, CASkills
- Customer service
- Order management
- Time management
- High volume dining
- Suggestive selling
- Multitasking and organization
Timeline
Server
Bj's Restaurant And Brewhouse
01.2017 - Current
Takeout
Bj's Restaurant And Brewhouse
01.2016 - 01.2017
Server Assistant
Bj's Restaurant And Brewhouse
01.2014 - 01.2016
Dishwasher
Bj's Restaurant And Brewhouse
06.2013 - 01.2014
High School Diploma -
Natomas High School
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