Westley Ward
West Palm Beach,FL
Summary
IT Technician with extensive experience excelling in technical support and Microsoft 365 administration. Proven ability to troubleshoot complex network issues while delivering exceptional customer service. Skilled in Active Directory management and EMR systems, consistently enhancing operational efficiency and user satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Prosperity Oaks Physicians Associate
Palm Beach Gardens, Florida
04.2023 - Current
- Installed, configured, and maintained computer systems and peripherals for users.
- Diagnosed hardware and software issues to provide timely technical support.
- Managed user accounts and permissions across various systems and applications.
- Assisted in the setup of network infrastructure and troubleshooting connectivity issues.
- Documented technical procedures and user guides for reference and training purposes.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
IT Technician
MHD
West Palm Beach, FL
10.2025 - 05.2026
- Managed and supported client environments in fast-paced healthcare and enterprise IT setting, delivering technical support for diverse applications, systems, and end users.
- Provided technical support for multiple clients across diverse software and hardware environments.
- Delivered onsite and remote technical support, maintaining professionalism and clear communication with end users.
- Supported and administered Microsoft 365 / Office 365 services, including Outlook, Teams, OneDrive, and Exchange-related troubleshooting.
- Worked extensively with Active Directory for user account management, password resets, permissions, group policy tasks, and workstation support.
- Assisted users with healthcare and EMR platforms including Epic and other medical applications.
- Diagnosed and resolved issues related to Windows operating systems, printers, networking, remote access, and enterprise applications.
- Utilized various ticketing systems to track, prioritize, and resolve technical issues while maintaining high standards of customer service and response times.
- Utilized multiple ITSM/ticketing platforms to document incidents, manage service requests, and ensure timely resolution of support tickets.
- Collaborated with internal teams and external vendors to troubleshoot escalated technical issues, ensuring operational continuity.
IT Support Technician
Cancer Center of South Florida
West Palm Beach, FL
09.2023 - 10.2025
- Provided technical support for hardware, software, and networking issues to staff and clients in both office and field environments.
- Troubleshot system errors, resolving issues with desktops, laptops, mobile devices, printers, and network connections to minimize downtime.
- Installed, configured, and maintained computer systems, including hardware, software, and peripherals.
- Managed implementation and installation of new hardware and software, integrating them into existing systems to enhance operational efficiency.
- Assisted in the setup and configuration of network equipment such as routers, switches, and Wi-Fi access points.
- Conducted regular IT system health checks, monitoring performance and executing updates to ensure optimal system functionality.
- Trained users on new software and hardware systems to enhance productivity.
- Provided support for conference room setups, including audio/visual and teleconferencing equipment.
- Maintained an inventory of hardware, software licenses, and IT documentation.
Computer Technician
Excess IT Hardware
West Palm Beach, FL
10.2022 - 08.2023
- Received and tested a wide range of computers and electronic devices to ensure functionality and performance.
- Conducted testing of devices to verify complete functionality before resale, delivering high-quality products to customers.
- Entered data into inventory system, capturing CPU, RAM, and relevant specifications to enhance tracking accuracy.
- Organized and stored devices in the appropriate areas of the warehouse, optimizing space utilization and facilitating efficient retrieval.
- Operated company truck for pickups of computers and office equipment, facilitating timely and secure processing into system.
- Utilized forklift operation skills to arrange large bins of equipment within the warehouse, maintaining a safe and organized work environment.
Store Manager/ repair technician
TECHY cellphone/electronics repair
Delray Beach, FL
06.2021 - 09.2022
- Repaired cellphones, tablets, computers, and other electronic devices to ensure timely and effective resolution of customer issues.
- Managed inventory and ordered supplies for repairs, ensuring optimal stock levels and streamlined operations.
- Delivered exceptional customer service, addressing inquiries, resolving concerns, and ensuring a positive shopping experience.
- Sold cellphone accessories, leveraging product knowledge and customer engagement to enhance sales revenue.
- Executed marketing initiatives by visiting local cellphone service providers and distributing fliers, boosting brand awareness.
- Prepared and submitted monthly finance reports to track store performance and support decision-making processes.
Skills
- Technical support
- Network troubleshooting
- Microsoft 365
- Active Directory
- EMR systems
- Customer relationship management
Certification
- Comptia A+
- Comptia Security+
Timeline
IT Technician
MHD
10.2025 - 05.2026
IT Support Technician
Cancer Center of South Florida
09.2023 - 10.2025
IT Technician
Prosperity Oaks Physicians Associate
04.2023 - Current
Computer Technician
Excess IT Hardware
10.2022 - 08.2023
Store Manager/ repair technician
TECHY cellphone/electronics repair
06.2021 - 09.2022