Summary
Overview
Work History
Education
Skills
Timeline
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Whitley Stoudmire

Fort Walton Beach

Summary

Dynamic BDC Representative with a proven track record at Hampton Hyundai, excelling in performance tracking and problem-solving. Enhanced customer satisfaction through efficient appointment setting and strong relationship-building, resulting in increased repeat business. Adept at utilizing CRM software to streamline operations and drive team success in fast-paced environments.

Overview

15
15
years of professional experience

Work History

BDC Representative

Hampton Hyundai
01.2025 - Current
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.

Receptionist/Cashier

Hampton Hyundai
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

BDC Service Representative

Step One Automotive Group
05.2020 - 01.2025
  • Increased repeat business by building strong relationships with clients through exceptional customer service.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.

Waitress

Waffle House
03.2010 - 11.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Associate of Arts - Business Administration

Strayer University
06-2025

Choctawhatchee High School
Fort Walton Beach
06-2009

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting
  • Follow-up calls
  • Opening and closing procedures
  • Cash handling
  • Teamwork
  • Time management
  • Problem-solving

Timeline

BDC Representative

Hampton Hyundai
01.2025 - Current

Receptionist/Cashier

Hampton Hyundai
01.2025 - Current

BDC Service Representative

Step One Automotive Group
05.2020 - 01.2025

Waitress

Waffle House
03.2010 - 11.2024

Associate of Arts - Business Administration

Strayer University

Choctawhatchee High School

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Whitley Stoudmire