Whitney Adams
Enterprise,AL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Appointment Coordinator - Service Department
Bondy’s Toyota
Enterprise, AL
01.2024 - Current
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Verified warranty eligibility for customers prior to scheduling appointments.
- Answered phone calls, emails, and other inquiries from customers regarding appointment scheduling.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Prepared various reports summarizing daily, weekly, monthly, and quarterly activity related to appointment scheduling.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Performed various administrative work.
- Scheduled and confirmed appointments.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drove customer feedback to deliver information to management for corrective action.
Salon Manager
Rituals Salon And Spa
Enterprise, AL
03.2023 - 01.2024
- Managed daily salon operations, including customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Ensured compliance with state regulations regarding cosmetology practices.
- Created monthly reports that tracked progress towards goals set by ownership.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Recruited, hired, evaluated and disciplined service staff members.
CEO/COO Executive Administrator
Yellowhammer Salon Group
Birmingham, Alabama
08.2019 - 08.2021
- Created and maintained relationships with key stakeholders, including customers, suppliers, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Co-managed executive team members to ensure successful execution of projects in a timely manner.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Facilitated board meetings and provided leadership guidance.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Established policies and procedures that promoted an ethical work environment.
- Implemented technological solutions designed to improve operational effectiveness.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Represented the organization at conferences, events, networking activities., as needed.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Developed strategies for improving customer service standards throughout the company.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Conducted research, analyzed data, and developed reports for senior leadership team.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Ensured compliance with applicable laws and regulations governing business operations.
- Presented quarterly progress updates at board meetings outlining successes achieved since last report.
- Coordinated recruitment activities such as job postings and interviewing prospective candidates.
Senior District Leader
Regis Corporation/ Yellowhammer Salon Group
Birmingham, AL
08.2017 - 08.2019
- Developed and implemented strategies to improve district-wide performance.
- Coordinated professional development initiatives for administrators and staff throughout the district.
- Ensured compliance with state regulations related to The Board of Cosmetology.
- Facilitated resolution of customer disputes promptly.
- Developed financial plans aligning with salon requirements.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Regional Artistic Director
Regis Corporation
Minneapolis, Minnesota
07.2015 - 08.2017
- Mentored stylists as they practiced their newly acquired skills on clients in the salon and spa environment.
- Organized salon class activities such as quizzes and competitions to evaluate stylists knowledge levels.
- Assessed stylists progress by providing feedback on technique accuracy during practical assessments.
- Utilized technology to enhance learning experience for all stylists.
- Reviewed & stayed current on all state board regulations related to licensure requirements for cosmetologists.
- Incorporated new teaching methods into curriculum based on industry advancements.
- Attended conferences related to best practices in cosmetology instruction.
- Developed and taught comprehensive beauty courses, including hair styling, makeup artistry, nail care, and facial treatments.
- Provided guidance to students on proper use of tools and products necessary for cosmetology services.
- Demonstrated technical skills in cutting, coloring, perming, and styling hair.
- Created lesson plans that included lectures, demonstrations and hands-on practice.
- Organized hair shows and competitions for stylists.
- Collaborated with other educators to address deficiencies in program offerings.
Education
Cosmetology - Cosmetology
Cambridge School of Cosmetology
Enterprise, Al03-2007
High School Diploma -
Carroll High School
Ozark, AL05-2005
Skills
- Appointment confirmation
- Client Relationship Building
- Excellent phone etiquette
- Appointment Setting
- Professional telephone demeanor
- Calendar management
Timeline
Appointment Coordinator - Service Department
Bondy’s Toyota
01.2024 - Current
Salon Manager
Rituals Salon And Spa
03.2023 - 01.2024
CEO/COO Executive Administrator
Yellowhammer Salon Group
08.2019 - 08.2021
Senior District Leader
Regis Corporation/ Yellowhammer Salon Group
08.2017 - 08.2019
Regional Artistic Director
Regis Corporation
07.2015 - 08.2017
Cosmetology - Cosmetology
Cambridge School of Cosmetology
High School Diploma -
Carroll High School