Whitney Amacree

Banfield Pet Hospital

08.2019 - Current

Managed financial operations, ensuring budget adherence and maximizing practice profitability.
Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates higher than practice averages.
Developed marketing strategies to promote the practice''s services by utilizing social media and local networks, attracting new clients and increasing overall revenue.
Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
Coordinated staff schedules in a timely manner to ensure adequate coverage during peak hours while minimizing overtime expenses.
Oversaw the relocation and grand re-opening of a new hospital that increased workspace functionality and improved overall service delivery capability.
Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
Increased overall client satisfaction rates by implementing targeted customer service initiatives tailored with communication and pro-active .
Expanded range of offered services by adding new treatment options such as acupuncture, nutrition, and laser therapy for pets.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

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