Whitney Badendick
Springfield,MO
Summary
I have been with the White River family for two years. I was blessed to be recruited here by Sandy from a position in the warehouse. I have been able to work directly with White Rivers consumers and White Rivers great network of dealers in the last two years. I am driven to learn and be the best in my position.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
White River Marine Group
06.2021 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
Warehouse Consolidator
Bass Pro
07.2020 - 06.2021
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
Customer Service Manager
Lloyd's Dry Cleaners
01.2018 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Cassville High School
Cassville, MO05.2027
Skills
- Error Reviews
- Damage Coding
- Reading Comprehension
- Soft skills
- AS400
- Outlook, Sugar, dealer portal ext
- Familiar with the dealer network
- Familiar with contacts within White River, and their positions
Timeline
Warranty Administrator
White River Marine Group
06.2021 - Current
Warehouse Consolidator
Bass Pro
07.2020 - 06.2021
Customer Service Manager
Lloyd's Dry Cleaners
01.2018 - 03.2018
High School Diploma -
Cassville High School
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