Whitney Birdinground
Billings,MT
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability in cash handling and team collaboration, consistently enhancing guest experiences. Recognized for training new staff and managing closing duties, demonstrating leadership and commitment to quality service in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Server
IHOP
Billings, MT
06.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Operated POS system efficiently, ensuring accurate order processing and payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- I am a crew chief and trainer, I also closed 2 days a week for a 5 month period with manager duties ( I checked if everything was ready for the morning staff and would be in charge of the end of the day deposits and also helped cook and prep I was offered manager position but wanted to continue being a server.
Education
High School Diploma -
N/a
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Service prioritization
Team collaboration
Supply restocking
Quality control
Food safety practices
Performance improvement
Table bussing
Suggestive selling
Timeline
Server
IHOP
06.2023 - Current
High School Diploma -
N/a