Whitney Burrell
Vancouver,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Server/Host
Maryhill Winery
07.2022 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Representative
Verizon-Cellular Plus
03.2022 - 07.2022
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer accounts to secure customer satisfaction and repeat business.
Store Co-Manager
Windsor Fashions
09.2021 - 03.2022
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Maximized store profits by analyzing sales data, identifying trends, and adjusting strategies accordingly.
Assistant Store Manager/Sales Lead Manager
PacSun Clothing
02.2020 - 09.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
Medical Assisting/Phlebotomy
Clark College
Vancouver, WA07.2027
High School Diploma -
Graham Kapowsin High School
Graham, WA06.2017
Skills
- Guest Engagement
- Sales Techniques
- Strong Work Ethic
- Exceptional Customer Service
- Food Safety Understanding
- Multitasking Abilities
- Problem Solving
- Effective Communication
Timeline
Server/Host
Maryhill Winery
07.2022 - 01.2024
Sales Representative
Verizon-Cellular Plus
03.2022 - 07.2022
Store Co-Manager
Windsor Fashions
09.2021 - 03.2022
Assistant Store Manager/Sales Lead Manager
PacSun Clothing
02.2020 - 09.2021
Medical Assisting/Phlebotomy
Clark College
High School Diploma -
Graham Kapowsin High School
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