Whitney Coleman
Pikeville,KY
Summary
Dynamic and reliable professional with extensive experience in customer service at Super Dollar. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and inventory management, consistently maintaining accuracy and efficiency. Recognized for fostering positive relationships with people, leading to increased loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Cashier
Super Dollar
2023.08 - 2024.05
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Crew Member
McDonalds
2020.06 - 2021.05
- Cleaned and maintained all areas of restaurant to promote clean image.
- Monitored inventory levels of supplies and materials, assisting in stock replenishment for smooth operational flow.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Crew Member
Fun Time Inflatables
2019.12 - 2020.03
- Assisted in setup and takedown of inflatable attractions, ensuring safety and compliance with operational standards.
- Provided exceptional customer service, addressing inquiries and enhancing guest experiences during events.
- Collaborated with team members to efficiently manage event logistics and coordinate timely operations on-site.
- Trained new crew members on safety procedures and equipment operation, fostering a knowledgeable workforce.
- Engaged with clients to gather feedback post-event, identifying areas for improvement in service delivery and operations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Server
Fat Kats Pizzeria
2019.06 - 2019.11
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Demonstrated adaptability by efficiently managing multiple tables in a fast-paced environment.
Education
Phelps High School
Phelps, KY06.2018
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
- Attention to detail
- Decision making aptitude
- Clear communication
- Problem-solving
- Honest and dependable
- Patience
- Level headed
Timeline
Cashier
Super Dollar
2023.08 - 2024.05
Crew Member
McDonalds
2020.06 - 2021.05
Crew Member
Fun Time Inflatables
2019.12 - 2020.03
Server
Fat Kats Pizzeria
2019.06 - 2019.11
Phelps High School