Whitney Harper
Houston,United States
Summary
Highly-motivated and dedicated individual seeking to obtain a position at a reputable organization that will utilize my skills in the customer service industry and funeral industry, to provide opportunities for advancement and growth.
Overview
8
8
years of professional experience
Work History
Funeral Director's Assistant
SCI- Earthman Resthaven
06.2023 - 04.2024
- Able to talk to families with professionalism and care
- Can take first calls and vital statistics to receive the proper information
- Will properly follow procedures and able to help families fill out paper work i.e. taking in personal effects
- Able to dress, cosmetize and caskets love ones
- Preform emblamings
- Support funeral directors and staff with all funeral home duties
- Able to keep up with the chain of custody for love ones
- Follow producers in order to make sure there is no second guessing
- Carry flowers to hearses or limousines for transportation to places of interment.
- Able to be flexible in skill set and can work on learning new skills to help the workflow easier
Assistant Manager
Target
07.2019 - 06.2023
- Responsible for Keeping Employees On-Task, Scheduling Employees, and Fostering a Positive Work Environment
- Boosts Employee Morale and Promotes Positive Interactions
- Addresses Internal and External Disputes
- Cash Handling, POS Monitoring and Troubleshooting
- Implements Safety and Sanitation Standards
- Engages with Customers and Upsells Products
- Builds Strong Customer Connections
- Trains, Supports, and Onboards New Team Members
- Crossed Trained in Various Departments.
Barista | Bookseller
Barnes and Noble
11.2018 - 03.2020
- Received and Prepared Orders, as well as Received and Stocked Books
- Recommended and Upsold Books as well as Beverages
- Set-up Displays and Advertisements, as well as Opened and Closed the Cafe.
Server
Trochy's Tacos
11.2015 - 11.2018
- Received and Prepared Orders | Cash Handling and POS
- Took Responsibility for Absent Team Members
- Upsold Food and Beverages Items to Customers.
Education
Associate of Arts - Funeral Directing/ Embalming
Commonwealth Institute of Funeral Service
Houston, TX06.2024
Skills
- Customer Service
- Complaint Resolution
- Deescalation
- Microsoft Office and other programs
- Adobe
- Problem-Solving
- Multitasking
- Leadership
Personal Information
Title: Assistant Manager
Hobbies and Interests
- Community Involvement
- Volunteering
- Traveling
- Networking
- Reading
- Crocheting
- Painting
- Running
- Hiking
Timeline
Funeral Director's Assistant
SCI- Earthman Resthaven
06.2023 - 04.2024
Assistant Manager
Target
07.2019 - 06.2023
Barista | Bookseller
Barnes and Noble
11.2018 - 03.2020
Server
Trochy's Tacos
11.2015 - 11.2018
Associate of Arts - Funeral Directing/ Embalming
Commonwealth Institute of Funeral Service
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