Whitney Hatter
Richmond,US
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Marshall Pediatric Therapy
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Referral Specialist
Marshall Pediatric Therapy
09.2022 - Current
- Enter data, such as demographic characteristics, history and extent of diagnoses into the patient chart
- Process patient initial intake paperwork
- Communicate with insurance companies
- Receive new patient referrals
- Verify eligibility benefits
Front Office Associate
Marshall Pediatric Therapy
06.2022 - 09.2022
- File and maintain records
- Schedule appointments and maintain and update appointment calendars
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
Office Manager
Bluegrass Pediatric Therapies
11.2021 - 06.2022
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Recruit, interview, and select employees
- Complete work schedules, manage calendars, and arrange appointments
- Train other staff members to perform work activities
- Consult with managers or other personnel to resolve problems
Front Office Associate
Bluegrass Pediatric Therapies
06.2020 - 11.2021
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- File and maintain records
- Schedule appointments and maintain and update appointment calendars
Daycare Teacher
Kids Under Construction
09.2018 - 06.2020
- Create developmentally appropriate lesson plans
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Identify signs of emotional or developmental problems in children
- Maintain a safe play environment
- Sanitize toys and play equipment
Daycare Teacher
Kids Kingdom
11.2017 - 09.2018
- Create developmentally appropriate lesson plans
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Identify signs of emotional or developmental problems in children
- Maintain a safe play environment
- Sanitize toys and play equipment
Pharmacy Tech
Food City
11.2016 - 11.2017
- Operate cash registers to accept payment from customers
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Price and file prescriptions that have been filled
Cashier
Food City
06.2016 - 11.2017
- Answering customer questions
- Resolving customer complaints
- Running the cash register
- Handling cash and credit card payments
Education
Associate of Applied Science - Business
Bluegrass Community And Technical College
Lexington, Kentucky05-2024
Skills
- Organizational Skills
- Communication Skills
- Administration
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Task delegation
- Goal setting
Certification
- Team Leadership
- Human Resources Management
- Supervisory Management
- CPR/AED Certification
- Safety Care Certification
Timeline
Assistant Manager
Marshall Pediatric Therapy
06.2024 - Current
Referral Specialist
Marshall Pediatric Therapy
09.2022 - Current
Front Office Associate
Marshall Pediatric Therapy
06.2022 - 09.2022
Office Manager
Bluegrass Pediatric Therapies
11.2021 - 06.2022
Front Office Associate
Bluegrass Pediatric Therapies
06.2020 - 11.2021
Daycare Teacher
Kids Under Construction
09.2018 - 06.2020
Daycare Teacher
Kids Kingdom
11.2017 - 09.2018
Pharmacy Tech
Food City
11.2016 - 11.2017
Cashier
Food City
06.2016 - 11.2017
- Team Leadership
- Human Resources Management
- Supervisory Management
- CPR/AED Certification
- Safety Care Certification
Associate of Applied Science - Business
Bluegrass Community And Technical College
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