Whitney Jacobs
Broken Arrow,OK
Summary
Detail-oriented professional with a strong commitment to compliance and collaborative work, striving for excellence in product quality and client satisfaction. Proven ability to develop and implement effective training programs, continuously seeking opportunities for improvement. Experienced in fostering team synergy to achieve organizational goals. Eager to contribute expertise and enthusiasm to a results-driven team.
Professional with significant experience in quality assurance, prepared for ensuring top-notch product standards. Strong focus on team collaboration and achieving impactful results. Dependable and flexible, adept at identifying defects, implementing corrective actions, and maintaining compliance with industry standards. Known for precision in executing test plans, excellent problem-solving skills, and strong communication with cross-functional teams.
Overview
10
10
years of professional experience
Work History
Quality Assurance Technician
Octapharma
08.2023 - 10.2024
- Review and ensure compliance with Standard Operating Procedures (SOPs) and regulatory requirements
- Monitor equipment calibration, validation, and maintenance records for accuracy and timeliness
- Conduct QA reviews of sample and product shipment releases, training records, and deviation reports
- Maintain up-to-date donor center licenses and certificates
- Manage product destruction records and stage plasma units for shipment
Quality Lead Technician
BioLife Plasma Services
09.2021 - 08.2023
- Reviewed operational records for completeness and compliance with cGMP requirements
- Conducted monthly quality assurance audits and tracked deviations in procedures
- Assisted in preparation for internal and external audits, ensuring timely closure of observations
- Provided training and support to staff, ensuring adherence to SOPs through direct observation
Patient Access Representative II
OSU Medical Center
08.2020 - 04.2021
- Utilized customer service skills to facilitate patient check-ins in the ER
- Updated patient demographics and insurance information in the EPIC system
- Ensured all consents were signed and important documents scanned into patient charts
Assistant Quality Manager
CSL Plasma
10.2019 - 07.2020
- Collaborated with management to ensure compliance with SOPs and federal regulations
- Supported financial analysis and KPI collection to drive continuous improvement
- Assisted in maintaining an 'inspection ready' environment, focusing on donor and employee safety
Management Trainee of Quality
CSL Plasma
Vancouver, Washington
03.2019 - 10.2019
- Ensured compliance with operational procedures and assisted in staff training and development
- Participated in audits to identify and resolve non-compliance issues
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Quality Specialist
CSL Plasma
Oklahoma City, Oklahoma
02.2018 - 03.2019
- Coordinated training and managed workflow for timely reporting of Lookbacks and Biologic Product Deviation Reports (BPDRs)
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Increased system stability by conducting thorough root cause analysis and implementing preventive measures.
NextGen Virtual Facilitator
01.2017 - 02.2018
- Facilitated virtual training sessions and developed engaging e-learning content
Training and Development Coordinator
02.2015 - 12.2016
- Scheduled and monitored training delivery, maintaining current training materials and SOPs
Reception Technician
06.2014 - 02.2015
- Assisted donors with screening processes and ensured compliance with SOPs
Education
High School Diploma -
Broken Arrow Senior High School
Broken Arrow, OK05.2011
Skills
- Project Management
- Microsoft Office Suite
- Learning Management Systems
- Time Management
- Auditing
- Calibration standards
- Documentation skills
- Trend tracking
- Documentation expertise
- Process quality review
- Problem-solving skills
- Correction action planning
- Performance monitoring
Timeline
Quality Assurance Technician
Octapharma
08.2023 - 10.2024
Quality Lead Technician
BioLife Plasma Services
09.2021 - 08.2023
Patient Access Representative II
OSU Medical Center
08.2020 - 04.2021
Assistant Quality Manager
CSL Plasma
10.2019 - 07.2020
Management Trainee of Quality
CSL Plasma
03.2019 - 10.2019
Quality Specialist
CSL Plasma
02.2018 - 03.2019
NextGen Virtual Facilitator
01.2017 - 02.2018
Training and Development Coordinator
02.2015 - 12.2016
Reception Technician
06.2014 - 02.2015
High School Diploma -
Broken Arrow Senior High School
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