Whitney Jepsen
Henderson,KY
Summary
I have experience in business administration being a former receptionist and customer service administrator. I am outgoing, responsible, and organized. I am willing to bring strong administration stills to a growing company.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Walmart Vision Center / Walmart Pharmacy
2023.05 - 2024.08
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Certified Pharmacy Technician
Butlers
2022.08 - 2023.05
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Pharmacy Technician
Walgreens Pharmacy
2021.02 - 2022.02
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Server
Cracker Barrel
2016.04 - 2018.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Receptionist and Administrative Assistant
Tristate Ophthalmology
2015.01 - 2015.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Employee
Showplace Cinemas
2010.11 - 2015.06
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
Customer Service Manager (CSM)
Trees N Trends
2013.08 - 2014.08
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate in Arts (AA) in Arts -
Henderson Community College
Henderson, KY05.2021
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Microsoft Office Suite
- Effective Communication
Timeline
Pharmacy Technician
Walmart Vision Center / Walmart Pharmacy
2023.05 - 2024.08
Certified Pharmacy Technician
Butlers
2022.08 - 2023.05
Pharmacy Technician
Walgreens Pharmacy
2021.02 - 2022.02
Server
Cracker Barrel
2016.04 - 2018.12
Receptionist and Administrative Assistant
Tristate Ophthalmology
2015.01 - 2015.06
Customer Service Manager (CSM)
Trees N Trends
2013.08 - 2014.08
Employee
Showplace Cinemas
2010.11 - 2015.06
Associate in Arts (AA) in Arts -
Henderson Community College
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