Whitney Lambert
Gillette,WY
Summary
Dedicated employee with the goal to provide great service and team leadership. Experienced in successfully training junior staff to enhance operational efficiency and customer satisfaction. Skilled in accuracy and proficiency with cash handling management. Committed to ensuring compliance and regulatory company policies and standards.
Overview
10
10
years of professional experience
Work History
Senior Lead Teller
Gillette Derby Club/Wyoming Downs LLC
Gillette, Wyoming
11.2024 - 08.2026
- Supervised daily cash handling and managed cash flow with efficiency.
- Trained junior tellers on proper cash handling, customer service, and company policies.
- Maintained accurate currency records.
- Conducted accurate currency counts for HHR purposes and vault access.
- Verified, strapped, stamped, and documented cash bundles during currency-drop days.
- Responsible for the ability to fill ATM's and other forms of automated teller machines.
- Implemented security measures with Title 31 compliance and Wyoming TIPS.
- Consolidated and provided exchanges of deposits and currency orders for local and commercial cash management, ensuring secure transit services.
- Resolved customer complaints promptly and professionally, applying trained conflict resolution tactics to improve customer satisfaction.
- Dedication to providing great service to clientele and vendors.
- Supervised emergency and urgent circumstances in an efficient and professional manner, including company policy incident reporting.
- Ensured compliance and company policies.
VIP Cocktail server and bartender
The Gaslight Social
Casper , WY
06.2024 - 09.2024
- Provided exceptional service to VIP guests in a lively entertainment venue.
- Crafted and served signature cocktails tailored to guest preferences.
- Prioritized VIP guest service by ensuring confidentiality agreements and implementing security measures.
- Established rapport with guests to enhance enjoyment and create memorable event experiences. to create memorable experiences during events.
- Maintained cleanliness and organization of serving area throughout shifts.
- Handled cash transactions accurately at the point of sale system.
Event Assistant, Promoter, Connoisseur
Quality Brands
Casper, Wyoming
06.2024 - 07.2024
- Developed marketing strategies to increase awareness about upcoming events and promotions.
- Engaged with attendees, creating a welcoming and positive event experience.
- Facilitated customer satisfaction by selling and serving refreshments.
- Ensured compliance with safety regulations and local laws during events.
- Set up and tore down equipment for large scale events, conferences and graduations.
Head Bartender/Tour Guide
College Inn Bar
Douglas , WY
04.2019 - 12.2019
- Served customized cocktails and beverages at private events, tailoring offerings to meet specific customer preferences.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Handled food orders for customers seated at the bar.
- Ensured that all liquor laws were followed during service hours.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Delivered prompt and courteous service to enhance guest experiences and satisfaction.
Merchandise Assistant/Clerk
The Liquor Cabinet
Douglas , WY
01.2017 - 01.2018
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed product labels and tags for inventory management.
- Conducted market research to identify trends and customer preferences.
- Monitored customer feedback on merchandise quality and shared insights with management to improve product offerings.
- Assisted Wyoming based businesses during events and public tastings.
Education
OSHA certification
Wyoming
01-2026
Wyoming TIPS Certified
01-2025
First Aid, CPR and AED certified
American Heart Association
Casper, WY01-2023
GED -
EWC
01-2015
Skills
- Team leadership
- Cash flow management
- OSHA certified
- Technical solution for software and hardware
- Microsoft Excel
- Share Point
- IRS compliance
- Outstanding performance for marketing capture rating
- Problem solving
Timeline
Senior Lead Teller
Gillette Derby Club/Wyoming Downs LLC
11.2024 - 08.2026
VIP Cocktail server and bartender
The Gaslight Social
06.2024 - 09.2024
Event Assistant, Promoter, Connoisseur
Quality Brands
06.2024 - 07.2024
Head Bartender/Tour Guide
College Inn Bar
04.2019 - 12.2019
Merchandise Assistant/Clerk
The Liquor Cabinet
01.2017 - 01.2018
OSHA certification
Wyoming
Wyoming TIPS Certified
First Aid, CPR and AED certified
American Heart Association
GED -
EWC