Whitney Leese
Port Austin
Summary
While working at Shelley’s Bar and Grill, as a server, I was successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
Days on the Lake
Kinde, MI
03.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Processed customer orders accurately using point-of-sale systems.
Server
Shelley’s Bar and Grill
06.2015 - 10.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout service shifts.
Education
Diploma -
North Huron Schools
Kinde, MI 12.2017 - 05/2021
Some College (No Degree) - Biochemistry
Saginaw Valley State University
Saginaw, MI 09.2021 - 12.2022
Skills
- Order delivery practices
- Supply Restocking
- Order Management
- Team member support
- Quality Control
- Positive and professional
- Point of Sale (POS) system operations
- Check payment processing
- Customer service
- Patient care
- Customer relationship management
Timeline
Server
Days on the Lake
03.2025 - Current
Some College (No Degree) - Biochemistry
Saginaw Valley State University
09.2021 - 12.2022
Diploma -
North Huron Schools
12.2017 - 05/2021
Server
Shelley’s Bar and Grill
06.2015 - 10.2024