Whitney Lynn
Spring
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Women’s Healthcare Affiliates, The Woodlands, TX
10.2022 - Current
- Serves as the practice liaison for provider introductions between PCPs and specialist to ensure alignment of Memorial Hermann network
- Serves as practice liaison between Clinic and Hospital Administrative Teams (L&D, OR, Service Line Liaison)
- Responsible for overseeing Surgery Schedulers and Coordinates with MHTW OR team to ensure physician surgical volume aligns with service line goals (EX: Block time requests and utilization)
- Discussions with service line liaison to provide information about physician vacation and/or clinic volume variances which may impact surgical volume
- Successfully launched and on-boarded new EMR System AthenaOne to develop best practices and ensure adherence
- Successfully Managed the Restructure of the Practice Business Office
- Manage Revenue Cycles, Insurance Verification, Front Desk, Appointments, Insurance Follow-Up
- Manage and Host Quarterly Meetings between physician partners which includes addressing and resolving provider concerns
- Manage Schedules, Payroll, and Benefits for Employees and Physicians
- Manage and Maintain Physician Call Schedule to ensure hospital L&D/OR teams are kept abreast of updates/changes
- Manage Vendor and Contract Agreements
- Creates Training Schedules for Clinic and Administrative Teams
- Credentialing for Physicians & Payers
- Responsible for Accounts Payable and Receivable
- CLIA & HIPPA Compliant
Surgery Coordinator
Women’s Healthcare Affiliates, The Woodlands, TX
05.2017 - 10.2022
- Coordinate Surgeries with Physicians and Facilities (MHTW/Pinecroft Surgery Center)
- Managed Block Time Utilization for Physicians and Collaborated with OR Staff on potential variances
- Balanced Surgery and Clinical Schedules for Physicians
- Served as liaison for Patients and Surgery Facilities
- EMR- Athena Health Practice
- Team Lead
- HIPPA Compliant
- Assist Office Administrator and Clinical Manager
Sales Receptionist
Hometrust Mortgage, The Woodlands, TX
11.2015 - 04.2017
- Communicated and Assisted with Clients
- Facilitated Client Conferences and Title Companies
- Assisted with Office administration
- Assisted Loan Officers with Loan Files
- Data Entry
Biller and Coder
Women’s Healthcare Affiliates, The Woodlands, TX
05.2014 - 11.2015
- Front Desk-Greet Patients and capture all Patient Demographics
- Greeted Physicians and liaison for on-sight Provider Introductions
- Insurance Verification and Authorizations
- Billing and Coding all Physician’s office visits and surgeries
- CPT and ICD-9 to New ICD-10
- Medical Terminology
Education
Bachelor of Health Science - Integrated Studies
Sam Houston University
Huntsville, TX12.2025
Skills
- Office administration
- Staff training and development
- Deadline management
- Account reconciliation
- Verbal and written communication
- Problem-solving
- Staff management
- Electronic medical records (EMR) systems
- Contract monitoring
- Vendor engagement
- Staff training
- Teamwork and collaboration
Timeline
Business Office Manager
Women’s Healthcare Affiliates, The Woodlands, TX
10.2022 - Current
Surgery Coordinator
Women’s Healthcare Affiliates, The Woodlands, TX
05.2017 - 10.2022
Sales Receptionist
Hometrust Mortgage, The Woodlands, TX
11.2015 - 04.2017
Biller and Coder
Women’s Healthcare Affiliates, The Woodlands, TX
05.2014 - 11.2015
Bachelor of Health Science - Integrated Studies
Sam Houston University