Whitney Marion
La Grange,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Bill Mudd Electric
Buckner , KY
06.2023 - Current
- Scheduled and confirmed appointments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Greviance and Appeals Specialist
Humana
Louisville, KY
09.2022 - 05.2023
- Educated family members about patient's condition, treatments and available resources.
- Reviewed medical records, identified relevant diagnosis codes, and applied appropriate procedure codes for billing purposes.
- Collaborated with healthcare providers to ensure accurate claims submission.
- Ensured compliance with all applicable federal regulations related to Medicare billing processes.
Customer Service Representative
Social Security Adminstration
Louisville, KY
12.2018 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored junior team members and managed employee relationships.
- Referred unresolved customer grievances to designated departments for further investigation.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Science - Accounting
Univeristy of Louisville
Louisville, KY05.2023
Bachelor of Science - Justice Adminstration
University of Louisville
Louisville, KY05.2022
Skills
- Office Management
- Business Operations Understanding
- Project Management
- Complaint Resolution
Accomplishments
7/19/2020 Individual Cash Award for completing work assignments timely.
8/15/2021 Individual Cash Award for completing additional workloads when needed throughout the fiscal year.
07/06/2022 Individual Cash Award for superior Performance and mentoring of new employees.
3/1/2023 Annual cash performance award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist
Bill Mudd Electric
06.2023 - Current
Greviance and Appeals Specialist
Humana
09.2022 - 05.2023
Customer Service Representative
Social Security Adminstration
12.2018 - 09.2022
Bachelor of Science - Accounting
Univeristy of Louisville
Bachelor of Science - Justice Adminstration
University of Louisville
Similar Profiles
Zachory WiseZachory Wise
Helper at Bill Mudd ElectricHelper at Bill Mudd Electric
Brendan O'ConnorBrendan O'Connor
Licensed Journeyman Electrician at Comstock Brothers ElectricLicensed Journeyman Electrician at Comstock Brothers Electric
Brandon LeeBrandon Lee
Electrician at Bill Lee ElectricElectrician at Bill Lee Electric
Jacob HarperJacob Harper
Associate District Manager at ADPAssociate District Manager at ADP
Sean huffSean huff
Lumber Yard Worker at OwnersLumber Yard Worker at Owners