Whitney Marion
La Grange,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Bill Mudd Electric
Buckner , KY
2023.06 - Current
- Scheduled and confirmed appointments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Greviance and Appeals Specialist
Humana
Louisville, KY
2022.09 - 2023.05
- Educated family members about patient's condition, treatments and available resources.
- Reviewed medical records, identified relevant diagnosis codes, and applied appropriate procedure codes for billing purposes.
- Collaborated with healthcare providers to ensure accurate claims submission.
- Ensured compliance with all applicable federal regulations related to Medicare billing processes.
Customer Service Representative
Social Security Adminstration
Louisville, KY
2018.12 - 2022.09
- Answered customer inquiries and provided accurate information regarding products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored junior team members and managed employee relationships.
- Referred unresolved customer grievances to designated departments for further investigation.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Science - Accounting
Univeristy of Louisville
Louisville, KY05.2023
Bachelor of Science - Justice Adminstration
University of Louisville
Louisville, KY05.2022
Skills
- Office Management
- Business Operations Understanding
- Project Management
- Complaint Resolution
Accomplishments
7/19/2020 Individual Cash Award for completing work assignments timely.
8/15/2021 Individual Cash Award for completing additional workloads when needed throughout the fiscal year.
07/06/2022 Individual Cash Award for superior Performance and mentoring of new employees.
3/1/2023 Annual cash performance award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist
Bill Mudd Electric
2023.06 - Current
Greviance and Appeals Specialist
Humana
2022.09 - 2023.05
Customer Service Representative
Social Security Adminstration
2018.12 - 2022.09
Bachelor of Science - Accounting
Univeristy of Louisville
Bachelor of Science - Justice Adminstration
University of Louisville