Whitney McCrimon
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Reprehensive
Ranstad USA (Whirlpool)
10.2020 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Ability to work efficiently in CXC system such as ECRM, SAP, and ability to effectively sell.
Warehouse Associate
Walmart Distribution Center
03.2015 - 08.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Ability to operate PC and RF base computers for inventory management.
Customer Service Agent
UPS
02.2011 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Gateway High School
Kissimmee, FL05.2005
Skills
- Shipping and Receiving Understanding
- Active Listening
- Managing Multiple Tasks
- POS Systems Expertise
- Documentation
- CRM Software
- Multi-Line Phone Talent
Timeline
Remote Customer Service Reprehensive
Ranstad USA (Whirlpool)
10.2020 - 04.2023
Warehouse Associate
Walmart Distribution Center
03.2015 - 08.2020
Customer Service Agent
UPS
02.2011 - 01.2015
Gateway High School
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