Whitney Mellars
Greenville,SC
Summary
Dedicated and customer-focused professional with experience in retail management, billing coordination, scheduling, customer service, and administrative operations. Proven leadership, organizational, and problem-solving abilities with a strong track record of managing fast-paced environments and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Assistant Manager
7-Eleven
Naples, FL
09.2024 - 06.2026
- Oversaw daily store operations, cash handling, and customer service.
- Supported the store manager with employee supervision, shift coordination, and daily task delegation to maintain smooth operations.
- Trained and supported team members to maintain store standards and efficiency.
- Balanced leadership responsibilities with front-end cashier and customer service duties.
- Demonstrated strong multitasking, leadership, and problem-solving abilities while working in a high-volume convenience store setting.
Billing & Scheduling Coordinator
Native Sun Pest Control
Naples, FL
08.2024 - 06.2026
- Managed customer billing, invoicing, and payment processing with accuracy and efficiency.
- Coordinated daily scheduling and route planning for service technicians.
- Provided professional customer support while resolving scheduling and account inquiries.
- Maintained organized client records and ensured timely communication with customers.
Store Manager
Jeremiah's Italian Ice
Naples, FL
12.2022 - 08.2024
- Led daily store operations in a fast-paced environment while maintaining high standards of customer service, cleanliness, and efficiency.
- Supervised, hired, trained, and motivated team members to ensure excellent performance, teamwork, and consistent customer satisfaction.
- Managed employee scheduling, shift coverage, and daily task delegation to support smooth store operations during high-volume periods.
- Quickly adapted to operational challenges, including equipment malfunctions and unexpected staffing issues, to minimize disruptions and maintain service quality.
- Oversaw inventory management, product ordering, and stock organization to ensure product availability and reduce waste.
Title Curative Specialist
20/20 Title LLC
Pittsburgh, PA
05.2021 - 07.2022
- Reviewed title documents, public records, liens, and legal filings to identify and resolve title issues accurately and efficiently.
- Worked closely with internal teams, lenders, and clients to clear title defects and ensure timely processing of real estate transactions.
- Demonstrated strong problem-solving and research skills when resolving complex title and documentation issues.
- Maintained detailed and organized records while handling multiple files in a fast-paced, deadline-driven environment.
Education
Early Childhood Education Coursework
Eastern Gateway Community College
Skills
Leadership
Customer Service
Retail Management
Scheduling & Coordination
Billing & Invoicing
Inventory Management
Microsoft Office
QuickBooks
Administrative Support
Team Management
Cash Handling and Point-of-Sale (POS) Operations
Timeline
Assistant Manager
7-Eleven
09.2024 - 06.2026
Billing & Scheduling Coordinator
Native Sun Pest Control
08.2024 - 06.2026
Store Manager
Jeremiah's Italian Ice
12.2022 - 08.2024
Title Curative Specialist
20/20 Title LLC
05.2021 - 07.2022
Early Childhood Education Coursework
Eastern Gateway Community College