Whitney Mosley
Zebulon,NC
Summary
Dedicated professional with 5+ years of experience in case management, client advocacy, and eligibility determinations, with a strong foundation in team leadership and operational support. Skilled in mentoring and assisting staff, resolving complex issues, interpreting policies, and promoting consistent and accurate service delivery. Demonstrated ability to collaborate across teams, manage competing priorities, and support professionall development while maintaining a client-centered approach. Proficient in Microsoft Office, Google Workspace, and virtual collaboration tools. Committed to building high-performing teams, fostering accountability, and ensuring quality services that empower individuals and families.
Overview
9
9
years of professional experience
Work History
Eligibility Team Lead
Wake County Department of Social Services
11.2022 - Current
- Conduct accurate eligibility determinations for both FCMA applications and recertifications; ensuring compliance with ever changing policy
- Contributes to various projects, presentations, assignments, training and colleague questions in addition to regular work assignments
- Created a positive work environment, fostering open communication and promoting teamwork among caseworkers.
Texas Works Advisor II
Texas Health & Human Services Commission
02.2020 - 09.2021
- Assessed eligibility for SNAP, TANF, and Medicaid benefits, ensuring access for diverse populations.
- Collected and verified client documentation, ensuring program integrity and compliance with regulatory standards.
- Provided phone-based support to clarify program requirements and address client concerns, enhancing overall client understanding.
Parent-Aide / Intensive In-Home Counselor
Family Service of Roanoke Valley
08.2018 - 09.2019
- Delivered in-home counseling for at-risk youth and families, targeting behavioral, social, and emotional challenges to foster resilience
- Advocated for clients across community systems to ensure access to essential services
- Developed individualized service plans to enhance client engagement and promote sustainable success
Social Work Intern
Roanoke County Public Schools
05.2017 - 12.2017
- Assisted school social workers in case management for students across multiple schools, ensuring comprehensive support
- Conducted home visits, student check-ins, and psychosocial assessments to identify needs and develop tailored interventions
- Coordinated resources for students and families in need, facilitating access to essential services and support
Education
Master of Social Work (MSW) -
Radford University
Bachelor of Arts - Sociology
Lynchburg College
Skills
- Case Management & Client Advocacy
- Eligibility Determination & Policy Compliance
- Counseling & Crisis Intervention
- Cross-Cultural Communication
- Documentation & Reporting
- Policy Analysis
- Microsoft Office Google Workspace Virtual Collaboration Tools
- Coaching and mentoring
- Attention to detail
- Quality control
Timeline
Eligibility Team Lead
Wake County Department of Social Services
11.2022 - Current
Texas Works Advisor II
Texas Health & Human Services Commission
02.2020 - 09.2021
Parent-Aide / Intensive In-Home Counselor
Family Service of Roanoke Valley
08.2018 - 09.2019
Social Work Intern
Roanoke County Public Schools
05.2017 - 12.2017
Bachelor of Arts - Sociology
Lynchburg College
Master of Social Work (MSW) -
Radford University