Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Whitney Popp

Summary

With 6 years in healthcare, 1 and a half years in Medical Device, I am an accomplished Senior OnSite Specialist with a demonstrated history of delivering exceptional results in the medical device industry. With extensive experience in project management, client relationship management, and operational excellence, I excel in overseeing on-site operations and driving seamless execution of projects. Skilled in leading cross-functional teams, optimizing processes, and ensuring compliance with regulatory standards, I am committed to delivering excellence and exceeding client expectations. Leveraging strong communication and problem-solving abilities, I foster collaborative partnerships with clients and internal stakeholders, driving operational efficiency and achieving strategic objectives. As a dedicated professional, I thrive in fast-paced environments and am poised to make significant contributions to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior OnSite Specialist/Communications Specialist

Stryker Corporation
09.2023 - Current
  • Ensured compliance with company policies, safety regulations, and industry best practices during all on-site activities.
  • Implemented process improvements based on client feedback, resulting in increased satisfaction rates and increased business opportunities.
  • Delivered exceptional customer service through prompt response times and effective communication.
  • Collaborated with cross-functional teams to ensure seamless service delivery and client satisfaction.
  • Provided input on OnSite application data analysis through Team Opal.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Trained junior team members by sharing expertise gained through years of practical experience working in diverse environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Provided coverage at other OnSite accounts, gaining new knowledge and expertise to bring back to my home account.
  • Worked with teammate to build and provide more standardized training via a training document.
  • Ensure all Studio3 information is being uploaded properly and surgeons have the information they require.
  • Knowledge and understanding of sterilization, cleaning, and packaging.

OnSite Specialist

Stryker Corporation
09.2022 - 09.2023
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained accurate documentation of work completed, allowing for efficient follow-up support when needed.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Enhanced client satisfaction by providing comprehensive on-site support and troubleshooting solutions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Research Assistant

Case Western Reserve University
12.2021 - 09.2022
  • Provided support and guidance to junior lab staff and undergraduate students.
  • Mentored students, promoting professional growth and skill development.
  • Coordinated and managed laboratory projects and experiments.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Conducted tests on equipment and instruments for quality.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Utilized advanced analytical software to analyze data sets.
  • Maintained up-to-date records of research activities and results for future reference.
  • Operated and performed preventative maintenance on laboratory equipment and instruments, such as GC Mass Spectrometry and Liquid Chromatography Mass Spectrometry.
  • Trained and supervised junior technicians in laboratory protocols.

Nursing Assistant, ICU

Southwest General Hospital
08.2021 - 09.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.

Server/Hostess/Driver

Mellow Mushroom Pizza Bakers
08.2019 - 08.2021
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Delivered customer orders in a timely fashion.

Patient Care Nursing Assistant

University Hospitals Of Cleveland
11.2019 - 08.2020
  • Documented patient information and care activities in electronic health record.
  • Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.

Education

Bachelor of Science - Biology

Cleveland State University
Cleveland, OH
12.2020

Skills

  • Project Planning
  • Microsoft Office
  • Task Prioritization
  • Hardware maintenance
  • Data Analysis
  • Process Improvement
  • Problem-Solving
  • Research
  • Analytical and Critical Thinking
  • Excellent written and verbal communication

Certification

CRCST

Timeline

Senior OnSite Specialist/Communications Specialist

Stryker Corporation
09.2023 - Current

OnSite Specialist

Stryker Corporation
09.2022 - 09.2023

Research Assistant

Case Western Reserve University
12.2021 - 09.2022

Nursing Assistant, ICU

Southwest General Hospital
08.2021 - 09.2022

Patient Care Nursing Assistant

University Hospitals Of Cleveland
11.2019 - 08.2020

Server/Hostess/Driver

Mellow Mushroom Pizza Bakers
08.2019 - 08.2021

Bachelor of Science - Biology

Cleveland State University

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Whitney Popp