Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Generic
Whitney Russell

Whitney Russell

Williamsburg,VA

Summary

Dynamic professional with a proven track record at Hooters, excelling in team member training and customer relations. Leveraged exceptional communication and multitasking skills to enhance service quality, resulting in increased customer loyalty. Proficient in POS systems and cash handling, consistently ensuring order accuracy and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server Trainer

Hooters
08.2015 - Current
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sales Representative

Abercrombie & Fitch
01.2015 - 06.2015
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

No Degree - Liberal Arts And Sciences

Virginia Peninsula Community College
Williamsburg, VA

Skills

  • Effective time management
  • Menu memorization
  • Safe food handling
  • Order accuracy
  • POS system proficiency
  • Team member training
  • Server etiquette
  • Cash handling
  • Policy enforcement
  • Exceptional communication
  • Attention to detail
  • Microsoft Excel
  • Sales techniques

Accomplishments

  • From my early start of elementary school and through high school a huge part of my life took place in dedicating my physical strengths and ambition in gymnastics competing state wide for WISC Sports Complex in the James City County area of Virginia.
  • I also volunteered in a leadership program in high school called Link Crew to help newer students coming into high school feel more welcome and prepared for the start of the year, showing the upcoming freshman around the school campus as well as informing them what sports programs are offered as well as school functions to attend to and other clubs that peaked any of their interests to feel more a part of the school.
  • As part of working for Hooters, promotions were offered to me with the chance to attend fundraisers such as car washes, raffles at small concerts, and golf tournaments to raise money and profit for charities as well as promoting the brand for new crowds of customers.

Certification

  • Educated through MedCerts · CMAA- Certified Medical Administration Assistant

· CBCS- Currently working on becoming a Certified Billing and Coding Specialist

Languages

French
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Server Trainer

Hooters
08.2015 - Current

Sales Representative

Abercrombie & Fitch
01.2015 - 06.2015

No Degree - Liberal Arts And Sciences

Virginia Peninsula Community College

Similar Profiles

CREATE PROFILE