Whitney Woodard
Erie,PA
Summary
Diligent individual with background in the medical field. A strong knowledge of medical terminology. Committed to providing excellent care and service to all patients. Proficient at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility. Committed to maintaining HIPAA compliance and safeguarding sensitive information.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
UPMC
08.2022 - 02.2024
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
Call Center Representative
Inktel Contact Center Solutions
11.2021 - 11.2022
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Provided detailed information about products and services as requested by customers.
- Processed customer orders accurately and in a timely manner.
- Utilized problem-solving techniques to resolve customer complaints in a timely manner.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Delivery Driver
Amazon
07.2021 - 02.2022
- Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being reported.
- Checked delivery addresses and verified correct package delivery.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Adhered to company policies regarding safety and security while on the road.
Education
Certification - Medical Insurance Coding
University of Phoenix
Online10.2024
High School Diploma -
Fort Leboeuf Senior High School
Waterford, PA05.2014
Skills
- Epic Software
- Patient Registration
- MS Office
- Payment Collection
- Scheduling
- Cross-cultural sensitivity
- HIPAA Compliance
- Medical terminology knowledge
Timeline
Patient Service Representative
UPMC
08.2022 - 02.2024
Call Center Representative
Inktel Contact Center Solutions
11.2021 - 11.2022
Delivery Driver
Amazon
07.2021 - 02.2022
Certification - Medical Insurance Coding
University of Phoenix
High School Diploma -
Fort Leboeuf Senior High School
Similar Profiles
Eric CascheraEric Caschera
Talent Acquisition Specialist at UPMCTalent Acquisition Specialist at UPMC
Mayli BennettMayli Bennett
Critical Care Registered Nurse at UPMCCritical Care Registered Nurse at UPMC
Thomas Pistilli, RN, VA-BCThomas Pistilli, RN, VA-BC
Vascular Access Nurse at UPMCVascular Access Nurse at UPMC
Greg PetrovichGreg Petrovich
Plumber Supervisor at UPMCPlumber Supervisor at UPMC
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot