Whitnie Renner
Whitmore Lake
Summary
Working in Customer Service Management has provided me with the tools and ability to manage staff appropriately, assist customers when needed, work quickly and efficiently, multitasking during busy times and staying busy during down time. As a manager I'm able to monitor staff and encourage impeccable customer service all while keeping it fun for both staff and guests. I'm a very detail oriented person, and I strive to maintain procedures and policies as required by the position. I am akso able to understand consumers and their needs to better help them with their experience.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Jets Pizza
08.2020 - 11.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Pricing Associate
Bed Bath and Beyond
02.2019 - 04.2020
- Enhanced store profitability by implementing accurate and timely pricing procedures.
- Developed positive working relationships with team members, fostering a collaborative and supportive atmosphere that contributed to the group''s overall success.
- Assisted customers with locating items in-store, providing exemplary service that encouraged repeat business from satisfied shoppers.
- Maximized sales potential by effectively organizing and displaying merchandise according to current trends and customer preferences.
- Maintained a clean work environment by adhering to safety protocols while handling price tags, signage materials, and other related supplies.
- Ensured customer satisfaction through precise execution of pricing changes, promotional signage, and markdowns in a timely manner.
- Managed time effectively to balance competing priorities during high-volume periods without sacrificing attention to detail on core pricing responsibilities.
- Collaborated with store management and merchandising teams to optimize product placement and inventory levels for peak shopping seasons.
Assistant Manager
Jets Pizza
09.2008 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
None - Sonography
Jackson College
Jackson, MIHigh School Diploma - General Studies
Pinckney Community Highschool
Pinckney, MI06.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Scheduling and planning
- Inventory management
- Sales monitoring
Timeline
Delivery Driver
Jets Pizza
08.2020 - 11.2024
Pricing Associate
Bed Bath and Beyond
02.2019 - 04.2020
Assistant Manager
Jets Pizza
09.2008 - 02.2019
None - Sonography
Jackson College
High School Diploma - General Studies
Pinckney Community Highschool
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