Summary
Overview
Work History
Education
Skills
Timeline
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Whitten ONeal

Lamar

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 7 years in Retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

7
7
years of professional experience

Work History

Shift Leader

Murphy USA
07.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Cashier/Ice Cream Server

Dairy Queen Grill & Chill
09.2016 - 07.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

Cashier

Lamar Plaza Theater
05.2016 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Arts - History

Crowder College
Nevada, MO
05.2023

Skills

  • Service Quality Enhancements
  • Individual and Team Goals
  • Surface Work
  • Complaint Resolution
  • Suggestive Selling
  • Optimizing Profitability

Timeline

Shift Leader

Murphy USA
07.2020 - Current

Cashier/Ice Cream Server

Dairy Queen Grill & Chill
09.2016 - 07.2020

Cashier

Lamar Plaza Theater
05.2016 - 08.2016

Associate of Arts - History

Crowder College

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Whitten ONeal