Whykeya Bridges
Birmingham,AL
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
6
6
years of professional experience
Work History
Cashier
Target
Hoover, Alabama
09.2023 - 12.2024
- Adhered to social distancing protocols and wore mask or face shield.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
Unit Secretary
UAB
Birmingham, Alabama
09.2021 - 03.2023
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Prepared documents for signature by physicians or other authorized personnel.
- Compiled physical and digital documents, charts, and reports.
- Managed the front desk area ensuring neatness at all times.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Maintained a clean and organized front desk and reception area.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Monitored unit supply levels and notified management of ordering needs.
- Utilized hospital information systems for data entry and retrieval.
Patient Transporter
Brookwood Medical Center
Birmingham, Alabama
04.2019 - 07.2021
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
- Couriered items within hospital, delivering to appropriate individuals.
- Monitored vital signs during transport when required by the facility or physician orders.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Provided emotional support and reassurance to patients and their families during transport.
- Checked all medical documents for accuracy prior to transporting patients.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Moved patients in and out of vehicles and lifted on and off beds.
Education
High School Diploma -
George Washington Carver Highschool
Birmingham, AL05-2006
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Clear communication
- Letter writing
- Office correspondence
- Phone reception
- Appointment coordination
- Record preparation
- Data verification
- Calm demeanor
- Data entry
- Time management
- Medical terminology
- Microsoft PowerPoint
- Coordination
- Typing [number] wpm
- Call center operations
- Call center experience
- Credit card payment processing
- [Software] CRM system proficiency
Timeline
Cashier
Target
09.2023 - 12.2024
Unit Secretary
UAB
09.2021 - 03.2023
Patient Transporter
Brookwood Medical Center
04.2019 - 07.2021
High School Diploma -
George Washington Carver Highschool