Wiem Salhi
Doha,DA
Summary
Experienced Senior Clerk offering 8 years experience. Quality-minded and results-driven team player with an adaptable and creative approach to solving diverse problems. Ready for new professional challenges. Meticulous Intern skilled at using MS Office to create exceptional communications. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
3
3
Languages
3
3
Certifications
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Senior Clerk
Hamad medical corporation
Qatar, Qatar
09.2019 - Current
- Initiates the medical record by creating and processing the patient care record folder.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Ensure customer satisfaction and provide professional customer support.
Team Leader Supervisor
Teleperformance
Tunisia, Tunisia
01.2017 - 04.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Identified individual employee's unique work styles and adapted management methods.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Evaluated employee performance and coached and trained to improve weak areas.
Premium Customer Service Agent
Teleperformance
Tunisia, Tunisia
01.2015 - 12.2016
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Agent
Teleperformance
Tunisia , Tunisia
04.2014 - 01.2015
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Facilitated communications through management of inbound and outbound customer calls.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Education
Master of Science - Biology
Faculty of Sciences
Tunisia 09.2011 - 12.2013
Bachelor of Science - Microbiology
Faculty of Biotechnology
Tunisia 09.2009 - 06.2011
High School Diploma -
High School
Tunisia 09.2004 - 06.2008
Skills
Multitasking abilities
Certification
World of welcome by Hamad Medical Corporation
Timeline
Certified center of excellence by Benchmark Portal
02-2020
World of service by Hamad Medical Corporation
01-2020
World of welcome by Hamad Medical Corporation
12-2019
Senior Clerk
Hamad medical corporation
09.2019 - Current
Team Leader Supervisor
Teleperformance
01.2017 - 04.2019
Premium Customer Service Agent
Teleperformance
01.2015 - 12.2016
Customer Service Agent
Teleperformance
04.2014 - 01.2015
Master of Science - Biology
Faculty of Sciences
09.2011 - 12.2013
Bachelor of Science - Microbiology
Faculty of Biotechnology
09.2009 - 06.2011
High School Diploma -
High School
09.2004 - 06.2008
Similar Profiles
JAMES JOYJAMES JOY
Registered Nurse- Trauma at Hamad General Hospital, Hamad Medical CorporationRegistered Nurse- Trauma at Hamad General Hospital, Hamad Medical Corporation
Meeramol AntonyMeeramol Antony
Registered Nurse (Rehab) at Qatar Rehabilitation Institute (Hamad Medical Corporation)Registered Nurse (Rehab) at Qatar Rehabilitation Institute (Hamad Medical Corporation)
NIHAD ARIFNIHAD ARIF
Customer Service Representative at Hamad Medical CorporationCustomer Service Representative at Hamad Medical Corporation
Rejoy Alex KoshyRejoy Alex Koshy
HICT Project Coodinator at Hamad Medical CorporationHICT Project Coodinator at Hamad Medical Corporation
Sama SajeedSama Sajeed
Volunteer at Qatar Diabetes AssociationVolunteer at Qatar Diabetes Association