Wilber Giron

*Processed customer transactions using computerized methods, accurately recorded financial transactions, and generated receipts.

*Developed strong rapport with branch managers and provided administrative support at local branches during staffing shortages.

*Balanced currency, coin, and checks, and calculated end of shift transactions daily.

• Answered member questions about products and services.
• Processed cash and check deposits every day.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Updated databases with new and modified customer data.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Took on additional shifts during busy periods to minimize staffing shortages.
• Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
• Trained employees on cash drawer operation.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Initiated friendly conversation with customers to determine level of assistance required.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

• Managed inventory levels to ensure optimal product availability and reduce stockouts.
• Trained new staff on store policies, customer service practices, and operational procedures.
• Operated cash registers and processed transactions efficiently to enhance customer experience.
• Assisted customers with product selection and inquiries, fostering positive shopping experiences.
• Organized merchandise displays to maximize visibility and drive sales performance.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.