Wilbert Tony Johnson Jr
Riverside,CA
Summary
Compassionate Medical Support Assistant with the Department of Veteran Affairs, skilled in patient communication and HIPAA compliance. Enhanced patient satisfaction through efficient scheduling and proactive problem-solving. Adaptable and detail-oriented, committed to fostering an inclusive environment while ensuring the highest standards of patient care and confidentiality.
Overview
36
36
years of professional experience
Work History
Medical Support Assistant
Department of Veteran Affairs
01.1989 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
Education
High School Diploma -
Inglewood High School
Inglewood, CASkills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient scheduling
- Adaptable to change
- Insurance verification
- Patient care coordination
Accomplishments
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new radiological equipment operation.
- Successfully transitioned facility to use of [Program or Software Name].
- Reduced turnaround time on lab results by [Number]%.
- Lowered equipment costs by [Number]% by implementing new inventory tracking system.
- Took approximately [Number] X-rays per day.
Timeline
Medical Support Assistant
Department of Veteran Affairs
01.1989 - Current
High School Diploma -
Inglewood High School
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
Frances GarofanelloFrances Garofanello
Supervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits AdministrationSupervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits Administration
Fiona AlexanderFiona Alexander
Primary Care Mental Health Integration (PCMHI) Collaborative Care Manager (CoCM), RN Mental Health, Medication Management at Department of Veteran Affairs, North Florida/South GeorgiaPrimary Care Mental Health Integration (PCMHI) Collaborative Care Manager (CoCM), RN Mental Health, Medication Management at Department of Veteran Affairs, North Florida/South Georgia
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works