Wilby Entila
Clovis,NM
Summary
Dynamic District Manager with expertise in operations management and team leadership. Proven track record in training staff and implementing strategic action plans that enhance customer service and drive profitability.
Accomplished leader known for implementing effective strategies that optimize operations and boost sales. Expertise in analyzing data to identify trends and develop targeted action plans for sustained growth and improved customer satisfaction.
Overview
16
16
years of professional experience
Work History
District Manager
Dollartree
Albuquerque, NM
04.2023 - 12.2024
- Managed daily operations across multiple store locations to ensure compliance with company standards.
- Trained and developed team members to enhance customer service and operational efficiency.
- Conducted regular store visits to assess performance, implement improvements, and maintain brand consistency.
- Analyzed sales data to identify trends and optimize inventory management for increased profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Dollartree
Clovis, NM
03.2014 - 03.2023
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Coordinated inventory management, optimizing stock levels to minimize shortages and overages.
- Developed promotional displays, increasing product visibility and driving sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
Walgreens
Clovis, NM
08.2008 - 02.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on best practices and operational guidelines.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Implemented process improvements that increased efficiency in store operations.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Collaborated with management to devise strategies for improving customer satisfaction scores.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Clovis Community College
Clovis, NMSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Customer relations
- Staff development
- Action plans
- Decision-making
- Team leadership
- Policies and procedures
- Staff supervision
- Operations oversight
Timeline
District Manager
Dollartree
04.2023 - 12.2024
Store Manager
Dollartree
03.2014 - 03.2023
Assistant Manager
Walgreens
08.2008 - 02.2014
High School Diploma -
Clovis Community College