Wilenia Santos
Bronx,NY
Summary
Dynamic accounting assistant with a strong focus on attention to detail and effective communication. Experienced in processing accounts payable and receivable, contributing to accurate financial reconciliations and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Accounting Assistant
Riverdale Chrysler Jeep
10.2022 - Current
- Processed accounts payable and receivable transactions with precision.
- Assisted in monthly financial reconciliations, ensuring accuracy of records.
- Maintained general ledger entries, contributing to streamlined accounting operations.
- Coordinated payroll processing, enhancing timeliness and reliability for staff payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained a professional office environment by greeting visitors warmly, answering phones promptly, and directing callers to appropriate personnel as needed.
Receptionist
MOUNT VERNON DRIVING SCHOOL
09.2022 - 10.2022
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Developed and maintained positive relationships with students and parents, enhancing client satisfaction.
- Handled 50 incoming calls and inquiries, providing accurate information about driving courses and schedules.
- Streamlined administrative processes to improve efficiency in student registration and record-keeping.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant Manager
GLOBAL GOURMET RESTAURANT
08.2012 - 08.2012
- Oversaw daily restaurant operations, ensuring efficient service delivery and customer satisfaction.
- Developed staff training programs, enhancing team performance and service quality.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Implemented new menu items based on customer feedback, improving sales and guest experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CASHIER
BOX LUNCH
08.2010 - 08.2012
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Managed inventory levels by restocking merchandise and organizing displays according to company standards.
- Trained new cashiers on POS system functionality and customer service best practices to maintain operational consistency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Paper Handler
RIO FURNITURE
12.2009 - 12.2009
- HANDLE PROMOTIONS/FLYERS TO CUSTOMERS
- PROMOTE BUSINESS
- Lifted tote boxes of finished cartons and dumped cartons into feed hoppers.
Helper
YANI'S SHOP STORE
05.2009 - 06.2009
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Organized product displays to enhance customer experience and drive sales.
- Maintained cleanliness and safety standards throughout store environment.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Handled customer inquiries, providing exceptional service to enhance satisfaction.
- Performed manual labor and random jobs to help teams accomplish goals.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Education
Bachelor of Science -
Bachelor of Science - Business Administration And Management
Lehman College
Bronx, NY07-2020
Associate of Science - Business Administration
Bronx Community College
Bronx, NY05-2015
High School Diploma -
NEW WORLD HIGH SCHOOL
The Bronx, NY07-2010
Skills
- Customer service
- Bank reconciliation
- Microsoft Excel
- Journal entries
- Invoicing and collections
- Strong communication skills
- Attention to detail
- Payment processing
- Continuous learning attitude
- Bookkeeping
- Data entry
- CDK
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Accounting Assistant
Riverdale Chrysler Jeep
10.2022 - Current
Receptionist
MOUNT VERNON DRIVING SCHOOL
09.2022 - 10.2022
Assistant Manager
GLOBAL GOURMET RESTAURANT
08.2012 - 08.2012
CASHIER
BOX LUNCH
08.2010 - 08.2012
Paper Handler
RIO FURNITURE
12.2009 - 12.2009
Helper
YANI'S SHOP STORE
05.2009 - 06.2009
Bachelor of Science -
Bachelor of Science - Business Administration And Management
Lehman College
Associate of Science - Business Administration
Bronx Community College
High School Diploma -
NEW WORLD HIGH SCHOOL