Wilfred Vazquez
Lake Mary,FL
Summary
Dedicated and personable customer service professional with over 7 years of experience in customer-facing, administrative, sales, and service environments. Experienced in assisting customers, managing high-volume interactions, resolving concerns, maintaining accurate records, and working effectively with diverse individuals. Strong communication, organization, and problem-solving skills with a proven ability to remain professional and attentive in fast-paced environments. Bilingual in English and Spanish and eager to bring excellent customer service and front-office skills to a healthcare facility.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Outbound Telemarketing Sales Representative
Spectrum
Maitland, Florida
10.2023 - Current
- Communicated with high volume of customers daily, fostering positive relationships and enhancing customer satisfaction.
- Identify customer needs and provide appropriate solutions based on individual concerns and preferences.
- Maintain accurate customer information and document interactions to support effective follow-up.
- Use active listening and problem-solving skills to address customer questions and concerns.
- Manage multiple customer interactions while maintaining attention to detail and meeting performance expectations.
- Analyzed customer feedback to identify actionable opportunities, improving overall customer experience.
- Collaborated with team members to streamline daily operations, contributing to achievement of department goals.
Rural Carrier Associate
United States Postal Service, USPS
Ocala, Florida
12.2021 - 10.2023
- Provided reliable and professional service to customers while completing daily delivery responsibilities.
- Communicated directly with customers and addressed questions or concerns in a courteous manner.
- Maintained accurate records of deliveries and customer interactions.
- Organized daily routes and adjusted priorities to ensure timely and efficient service.
- Worked independently while following established procedures, safety requirements, and regulations.
- Collaborated with coworkers and supervisors to resolve delivery issues and maintain smooth operations.
- Demonstrated strong time management and attention to detail in a fast-paced environment.
Store Supervisor
AT&T
Orlando, Florida
07.2018 - 12.2021
- Welcomed customers and provided personalized assistance based on their needs and questions.
- Handled customer concerns and resolved issues while maintaining a professional and positive experience.
- Managed daily store operations and helped ensure efficient customer flow during busy periods.
- Trained and supported team members on customer service practices, procedures, and sales techniques.
- Maintained accurate customer and sales information while following company policies and procedures.
- Used strong communication and interpersonal skills to build positive relationships with customers and coworkers.
- Coordinated team responsibilities and helped maintain an organized and welcoming environment.
- Assisted with transactions and ensured customers received accurate information and timely service.
Front Desk / Guest Services Representative
La Quinta Inn & Suites In
Orlando, Florida
07.2017 - 11.2018
- Welcomed guests and provided friendly, professional front-desk service in a busy hotel environment.
- Checked guests in and out while accurately processing reservations and payments.
- Assisted guests with requests and resolved concerns while maintaining a professional and courteous attitude.
- Answered phone calls, responded to guest questions, and provided information regarding hotel services and policies.
- Maintained accurate guest information and handled front-desk documentation.
- Managed multiple responsibilities while maintaining attention to detail during busy periods.
- Communicated effectively with guests and coworkers to ensure smooth daily operations.
- Protected guest privacy and handled customer information with professionalism and discretion.
Education
Colonial High School
Orlando, FloridaSkills
- Customer Service
- Phone & In-Person Communication
- Problem Solving
- Conflict Resolution
- Data Entry & Record Keeping
- Administrative Support
- Check-In & Check-Out
- Front Desk Operations
- Multitasking
- Time Management
- Attention to Detail
- Team Collaboration
- Customer engagement
- Professional Communication
- Service Support
Languages
English
Professional
Spanish
Professional
Timeline
Outbound Telemarketing Sales Representative
Spectrum
10.2023 - Current
Rural Carrier Associate
United States Postal Service, USPS
12.2021 - 10.2023
Store Supervisor
AT&T
07.2018 - 12.2021
Front Desk / Guest Services Representative
La Quinta Inn & Suites In
07.2017 - 11.2018
Colonial High School