Yvonne Bonilla
Fairfield,CA
Summary
To fulfill a position where my vast knowledge and experience can be applied for the benefit of the employer. Where I have the opportunity to advance my skills and continue to enhance the quality of the employers overall services High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
5
5
years of professional experience
Work History
Telemarketing Sales Representative
Affinity Home Alliance
04.2022 - 10.2023
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Attained $50000 in sales targets on monthly basis.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Called prospective customers in designated market area to qualify leads.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Made average of 200 outbound and inbound calls per day.
Cashier
Vons
12.2019 - 09.2022
- Customer service, bag groceries, assist customers to load groceries in their vehicle, allocate merchandise, offer substituting items for out of stock items, processed online orders.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Tresierras Supermarket
06.2018 - 12.2019
- Customer service, bag groceries, assist customers to load groceries in their vehicles.
- Set up new sales displays each week with fresh merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
Team Member
SUBWAY®Restaurants
05.2018 - 10.2019
- Prep all the stores sales, make bread, charge customers, advertise for sales, clean the store, wash dishes in a very fast pace, open the store as well as closing the store.
- Learned all required tasks quickly to maximize performance.
- Educated staff on organizational mission and goals to help employees achieve success.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06.2019
Skills
- Skills Profile
- Customer Service
- POS Systems
- ID Verification
- Sales Expertise
- Reports and Documents
- Daily Reporting
- Conflict Resolution
- Time Management Skills
- Customer Relations
- Staff Training
- Cash Management
- Issue Resolution
- Point of Sale Operation
- Refunds and Exchanges
- Customer Assistance
Languages
Spanish
Native or Bilingual
Timeline
Telemarketing Sales Representative
Affinity Home Alliance
04.2022 - 10.2023
Cashier
Vons
12.2019 - 09.2022
Cashier
Tresierras Supermarket
06.2018 - 12.2019
Team Member
SUBWAY®Restaurants
05.2018 - 10.2019
High School Diploma -
Lynwood High School
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