Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilfredo Alvarez

Allentown,PA

Summary

Dynamic sales professional with a strong work ethic and proven ability to build lasting customer relationships at Jiffy Lube. Skilled in upselling and product knowledge, consistently exceeding sales goals. Adept at understanding client needs and delivering tailored solutions, fostering a positive customer experience through active listening and effective communication.

I’ve been in sales since I was 15. love to connect with customers and be that guy that helps them make a decision on a product that will potentially benefit them and there family. Very coach able and determined. Love sales love what it brings to the table. Been “ best sales representative”for the last two years and broke the sales record for my store.

Overview

7
7
years of professional experience

Work History

CSA

Jiffy Lube
Allentown, PA
04.2020 - Current

1. Maintained and developed relationships with new and existing customers.

2. Presented and promoted products and services to customers.

3. Met daily and monthly sales goals set by management.

4. Responded to customer inquiries and provided accurate product information.

5. Processed sales orders and ensured timely delivery.

6. Conducted outbound calls to potential clients and followed up on leads.

7. Maintained records of sales, customer interactions, and transactions.

8. Participated in team meetings and provided updates on progress and challenges.

9. Assisted with resolving customer complaints and concerns.

10. Stayed informed about company products, services, and promotions.

11. I would also upsell my customers on products that my customers may need down the line or as soon as possible on there vehicle

Sales Associate

Miguel’s Delivery’s
Whitehall PA
10.2019 - 04.2020

So this job was a family business that my dad had , I was more of an helper and I would give my input on sofa or mattress that customers had. Also try and upsell them on more furniture that would look great in their home

Sales Associate

AAO
Allentown, PA
04.2018 - 09.2019

Build Customer Relationships:

• Develop and maintain strong, long-term client relationships.

• Understand customer needs and offer tailored solutions.

3. Product Knowledge:

• Understand and explain products or services in detail.

• Stay updated on new features, updates, and industry trends.

Make sure store is cleaned and restocked by the end of the night so the next day would run smoothly

Education

No Degree - Photography

Florida Institute of Photography
Orlando, FL

Whitehall High School
Whitehall PA
06.2020

Skills

  • Goal oriented
  • Strong work ethic
  • Patience and tolerance
  • Up-selling and Cross-selling
  • Coach able
  • Team players
  • Product knowledge
  • Negotiations
  • Relationship building
  • Active listener
  • Presentation skills
  • Networking
  • Storytelling

Timeline

CSA

Jiffy Lube
04.2020 - Current

Sales Associate

Miguel’s Delivery’s
10.2019 - 04.2020

Sales Associate

AAO
04.2018 - 09.2019

No Degree - Photography

Florida Institute of Photography

Whitehall High School