Wilfredo Delerme

-Assist Leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs

-Develop, communicate and implement HR practices and action plans to meet business needs

-Model compliance with company policies and procedures and support company standards of ethics and integrity

-Support essential centralized services such as unemployment, LOA, ADA, in addition to Worker's Compensation and OSHA

-Process Payroll, Compensation and Benefits actions

-Provide guidance on engagement, and recognition based on data from tools and reports..

-Facilitate talent reviews.

• Cultivated relationships with high-net-worth clients, enhancing customer satisfaction and loyalty.
• Developed tailored financial solutions to meet diverse client needs and objectives.
• Analyzed market trends to provide strategic insights for investment opportunities.
• Led cross-functional teams to implement process improvements, increasing operational efficiency.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

• Developed training programs to enhance sales techniques and product knowledge for diverse teams.
• Conducted regular performance assessments to identify skill gaps and coaching opportunities.
• Facilitated workshops to promote best practices in customer engagement and relationship building.
• Collaborated with management to align sales strategies with corporate goals and objectives.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Facilitated training sessions to upskill employees on new technologies and systems implementation.