Wilfredo Melara
Guest Service, Cleaning Associate, Food Service
Pueblo,CO
Summary
Dynamic Hospitality Manager with a proven track record at The Lofts on Colorado, excelling in guest satisfaction tracking and housekeeping management. Spearheaded promotional campaigns, enhancing bookings significantly. Renowned for outstanding concierge services and a deep understanding of the tourism industry, ensuring top-notch guest experiences and resolving issues with efficiency and empathy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Manager
The lofts on colorado
Pueblo, CO
05.2024 - Current
- Assisted guests with inquiries about local attractions or other information related to their stay.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
- Maintained the hotel's high standards of customer service and quality assurance.
- Responded to guests, including email, telephone, and in-person inquiries.
- Responded to and resolved guest issues or complaints.
Education
High School Diploma -
Foreign School, High School City. Cultural Center.
El Salvador.11-2004
Skills
- Hotel operations
- Banquet operations
- Wine and beverage service
- Housekeeping management
- Guest satisfaction tracking
- Tourism industry insight
- Concierge services
Affiliations
- Apartment interior decoration and gardening, focused on creating inviting spaces and supplying key amenities like water, soap, and shampoo for guests
Accomplishments
- Provided guests with exceptional tools to leave feedback, including a guest book and an online link for satisfaction ratings and improvement suggestions
Certification
- www.linkedin.com/in/melara-sv
Languages
Spanish
Native/ Bilingual
Timeline
Hospitality Manager
The lofts on colorado
05.2024 - Current
High School Diploma -
Foreign School, High School City. Cultural Center.
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