Wilfredo Morales
Miami,FL
Summary
Dynamic salesperson with a proven ability in customer relationship management, vehicle features presentation, and sales paperwork completion. Dedicated to enhancing customer loyalty and satisfaction through personalized service.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Salesperson
Doral Auto Group
Miami, FL
09.2025 - Current
- Guided customers in selecting vehicles aligned with their specific needs and preferences.
- Articulated vehicle features and benefits to potential buyers to facilitate informed purchasing decisions.
- Delivered personalized service to cultivate strong relationships with customers, enhancing loyalty.
- Built customer relationships to support repeat sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Completed sales paperwork and maintained compliance with dealership policies.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
Bartender
Biltmore hotel
Coral Gables, Florida
01.2023 - 09.2025
- Prepared and served a variety of beverages for hotel guests.
- Provided attentive guest service and responded to requests promptly.
- Trained new bartenders on procedures and drink preparation to ensure consistent service quality.
- Tracked inventory and restocked supplies to maintain optimal bar operations.
- Monitored beverage inventory levels to prevent shortages and support efficient operations.
- Handled cash transactions accurately during busy service periods.
- Processed payments quickly and accurately using a POS system.
Bartender
Bulla Gastrobar
Miami, Florida
01.2021 - 12.2022
- Handled bar tabs accurately and processed cash and credit card payments.
- Provided excellent customer service in fast-paced restaurant setting, enhancing guest satisfaction.
- Trained new staff on service steps and menu knowledge.
- Conducted bar inventory checks and restocked supplies to ensure smooth operations.
- Engaged with customers to gather feedback on their dining experience. to improve the dining experience.
- Worked with kitchen staff to keep food service moving on time.
Education
High School Diploma -
Felix Varela Senior Highschool
Miami, FL06-2013
Skills
- Customer relationship management
- Sales strategy development
- Product demonstration
- Sales documentation
- POS system operation
- Stock management
- Inventory tracking
- Effective communication
- Time management
- Problem solving
- Customer service
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Salesperson
Doral Auto Group
09.2025 - Current
Bartender
Biltmore hotel
01.2023 - 09.2025
Bartender
Bulla Gastrobar
01.2021 - 12.2022
High School Diploma -
Felix Varela Senior Highschool