Gina Rivera
Albuquerque,NM
Summary
Organized and dependable candidate with a proven record of successful management of multiple priorities and objectives, as well as, a positive attitude and a willingness to take on added responsibilities to promote organizational goals
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Dark Matter Cannabis / Top Crop Cannabis
07.2023 - Current
- Provide subject matter expertise and information as it relates to a vast array of cannabis based products to clientele
- Greet and assist clientele with check-in procedures
- Process and manage sales transactions via electronic point of sale system
- Manage product intake and inventory of supplies
- Promote a safe and clean environment by adhering to strict sanitation protocols and procedures
Assistant Store Manager
Sketchers USA
01.2023 - 10.2023
- Participated in day-to-day sales operations to meet customer needs while working efficiently and productively with other team members
- Managed and processed sales transactions via an electronic point of sale system
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed and processed inventory ensuring availability of necessary products
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers
Cosmetic Beauty Advisor
Ulta Cosmetics
01.2022 - 12.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations
Assistant Store Manager
Claires Stores Inc
05.2021 - 12.2021
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Trained and guided team members to maintain high productivity and performance metrics
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
- Provided inventory management with regular audits, accurate ordering, and efficient stock organization
Patient Service Representative
The Mint Dispensary
06.2020 - 05.2021
- Provide subject matter expertise and information as it relates to a vast array of cannabis based products to clientele
- Greet and assist clientele with check-in procedures
- Process and manage sales transactions via electronic point of sale system
- Manage product intake and inventory of supplies
- Promote a safe and clean environment by adhering to strict sanitation protocols and procedures
Assistant Store Manager
Journeys Shoes
05.2017 - 05.2020
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Trained and guided team members to maintain high productivity, performance and sales objectives
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed opening and closing procedures, inventory processing and loss prevention protocols to increase store productivity
Education
Bachelor of Science - Business Administration
University of New Mexico
Albuquerque, NM08.2025
Skills
- Customer service
- Personnel management
- Sales support
- Inventory processing
Certification
Microsoft Office Specialist
Google Docs Specialist
Dutchie POS Certification
ServSafe Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Patient Care Representative
Dark Matter Cannabis / Top Crop Cannabis
07.2023 - Current
Assistant Store Manager
Sketchers USA
01.2023 - 10.2023
Cosmetic Beauty Advisor
Ulta Cosmetics
01.2022 - 12.2022
Assistant Store Manager
Claires Stores Inc
05.2021 - 12.2021
Patient Service Representative
The Mint Dispensary
06.2020 - 05.2021
Assistant Store Manager
Journeys Shoes
05.2017 - 05.2020
Bachelor of Science - Business Administration
University of New Mexico
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