Wilfredo Alberto Baca
Palm Springs,CA
Summary
Proven leader in hospitality, adept at enhancing customer satisfaction and boosting sales through exceptional service and suggestive selling techniques. At Pizzeria Bambinos, spearheaded a training program that elevated service standards. Skilled in cash handling and team leadership, consistently fostering strong guest engagement and team cohesion. Demonstrates a strong work ethic and a knack for relationship building, ensuring repeat business and positive dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Desert Thai
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Dining Room Manager
Pizzeria Bambinos
10.2022 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Boosted employee morale and retention through effective communication and team-building activities.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
Education
High School Diploma -
Inmaculada Concepcion
Managua Nicaragua12.2015
Languages
Spanish
Full Professional
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Service prioritization
Sales expertise
Sales Techniques
Performance Improvement
Suggestive Selling
Team Player
Reliable and Responsible
Adaptable and Flexible
Team Leadership
Relationship Building
Timeline
Server
Desert Thai
12.2022 - Current
Dining Room Manager
Pizzeria Bambinos
10.2022 - Current
High School Diploma -
Inmaculada Concepcion
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