Wilhem Andre
Middletown,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during tenure at Microtel Inn&suites By Wyndham. Skilled in office administration and customer service, adept at problem-solving and task delegation. Improved team performance and efficiency through effective training and mentorship.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Microtel Inn&suites By Wyndham
Middletown, NY
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Inbound Stower
Amazon Warehouse
Opa-locka, FL
07.2020 - 03.2022
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
Shift Manager
Trap Batchi
Sunrise, FL
02.2016 - 03.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Associate
Colosseum
Tallahassee, FL
01.2012 - 01.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor Of Business - Business Economics
Tallahassee Community College
Tallahassee, FLSkills
- Customer Service
- Listening Skills
- Cash Handling
- Problem-solving skills
- Complex Problem-Solving
- Office Administration
- Task Delegation
Timeline
Front Desk Receptionist
Microtel Inn&suites By Wyndham
03.2024 - Current
Inbound Stower
Amazon Warehouse
07.2020 - 03.2022
Shift Manager
Trap Batchi
02.2016 - 03.2019
Associate
Colosseum
01.2012 - 01.2015
Bachelor Of Business - Business Economics
Tallahassee Community College